Senior Product Manager

KellyMitchell Group; Orlando (FL); Hybrid; USD 69,000 - 99,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Employee-Owned Profit Sharing (ESOP)

401K offered

Job summary

KellyMitchell seeks a Senior Product Manager to lead strategy, concept development, and delivery for customer-facing digital experiences. You will partner with Product Management, Technology, and Business Operations to improve self-service, drive growth, and streamline workflows.

You will turn concepts into actionable roadmaps and deliver capabilities from discovery through launch. The role requires strong collaboration, stakeholder management, and hands-on backlog leadership to align teams with

Qualifications

• 5+ years of product management experience delivering digital products or self-service solutions.
• Experience developing product strategies, defining roadmaps, and managing delivery lifecycle.
• Experience writing user stories, documenting requirements, and managing backlogs (Jira/Confluence).
• Understanding of product management frameworks and their practical application.
• Experience breaking down complex initiatives into minimum viable products and releases.
• Strong planning across scope, requirements, prioritization, and delivery coordination.
• Experience collaborating with cross-functional teams, stakeholders, technology leaders, and vendors.
• Excellent presentation, communication, and negotiation skills with executive audiences.

Responsibilities

• Develop product vision, strategy, and roadmaps for a portfolio of digital products.
• Present strategy and roadmaps to executive leadership throughout the lifecycle.
• Partner with technology and business leaders to improve customer experiences and growth.
• Lead vendor teams and internal delivery squads to deliver on time and scope.
• Translate concepts into epics, user stories, acceptance criteria, and detailed requirements.
• Manage backlog refinement, prioritization, and user acceptance testing.
• Define MVPs and plan iterations based on customer needs and priorities.
• Participate in daily scrums and resolve delivery roadblocks.
• Influence decisions across technology and business teams.

Skills

Product management

Roadmap planning

Stakeholder management

Agile methodologies

User stories

Requirements analysis

Vendor coordination

Education

Bachelor's degree

Tools

Jira

Confluence

Job description

Job Summary

Our client is seeking a Senior Product Manager to drive product strategy, concept development, and delivery for customer-facing digital experiences. This role partners with Product Management, Technology, and Business Operations to improve customer self-service, support business growth, and simplify internal workflows. The ideal candidate has experience turning product concepts into actionable roadmaps and delivering capabilities from discovery through launch.

Core Responsibilities

• Develop product vision, strategy, and outcome-based roadmaps for a portfolio of digital products
• Present product strategy, roadmaps, and recommendations to executive leadership throughout the product lifecycle
• Partner with technology and business leaders to identify opportunities that improve customer experiences and support business growth
• Lead external vendor teams and internal delivery squads to deliver quality products within agreed timelines and scope
• Translate product concepts into epics, user stories, acceptance criteria, and detailed requirements
• Manage backlog refinement, prioritization, and user acceptance testing
• Define minimum viable products and plan subsequent iterations based on customer needs, business priorities, and technical considerations
• Participate in daily scrums, make priority decisions, and resolve delivery roadblocks
• Navigate competing priorities and influence decisions across technology and business teams
• Use qualitative research, quantitative analysis, product analytics, and testing to inform product decisions
• Monitor marketing technology trends and emerging technologies to identify opportunities for product improvements
• Provide regular product updates, performance scorecards, and delivery reports to business and technology leadership
• Maintain product documentation and coordinate feature launches and enhancements

Required Skills/Experience (Must-Haves)

• 5+ years of product management experience building and delivering digital products or customer self-service solutions
• Experience developing product strategies, defining roadmaps, and managing products throughout the delivery lifecycle
• Experience writing user stories, documenting requirements, and managing backlogs using tools such as Jira or Confluence
• Understanding of product management frameworks and their practical application
• Experience breaking down complex initiatives into minimum viable products and subsequent releases
• Strong planning skills across scope intake, requirements gathering, prioritization, and delivery coordination
• Experience collaborating with cross-functional teams, business stakeholders, technology leaders, and external vendors
• Strong presentation, communication, and negotiation skills with the ability to explain product decisions to executive audiences
• Ability to manage changing requirements and solve problems in an ambiguous, fast-paced environment
• Experience using research, metrics, and customer insights to identify issues and evaluate opportunities

Preferred Skills/Experience (Nice-to-Haves)

• Bachelor’s degree in a relevant field or equivalent work experience
• Experience with eCommerce, reservation management systems, or services supporting consumer-facing products
• Familiarity with online booking, payments, general ledger processes, payment reconciliation, business rules, and availability, rate, and inventory management
• Experience using generative AI tools for product research, user story creation, and workflow automation
• Experience designing product capabilities for internal teams, service agents, and direct-to-consumer users
• Familiarity with A/B testing, hypothesis-driven development, competitive analysis, and consumer research
• Experience using Contentsquare for behavioral insights, including zone mapping, heat maps, and session replays
• Relevant Agile certifications

Key Competencies & Behaviors

• Communicates product strategy and priorities clearly across business, technology, and executive audiences
• Builds relationships across teams and works through competing stakeholder needs
• Uses customer research and performance data to guide product decisions
• Breaks complex problems into actionable requirements and manageable delivery phases
• Adapts to changing priorities while maintaining focus on product outcomes
• Takes ownership of decisions, follows through on commitments, and addresses delivery roadblocks
• Balances customer needs, operational requirements, technical constraints, and financial considerations
• Maintains curiosity about user behavior, emerging technologies, and opportunities to improve products
• Keeps the end user experience central to product design and delivery decisions

Work Environment

Hybrid Orlando, FL

Compensation & Benefits

Pay Range: The approximate pay range for this position is between $50.00 and $72.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell

At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

Marketing Disclosure

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