Senior Product Manager

Twilio; Oregon; Hybrid; USD 129,000 - 189,000; Full time

Benefits offered by this job

Healthcare

401(k) plan

Paid sick leave

Paid personal time off

Parental leave

Job summary

Twilio is seeking a highly skilled Product Manager to join our Onboarding and Compliance product team, focusing on Porting, Hosting, and ShortCodes. You will shape the product strategy, roadmap, and delivery to onboard, migrate, and maintain numbers globally.

You will scale automated self-service workflows, strengthen fraud and regulatory guardrails, and migrate legacy capabilities onto modern platform architectures, collaborating with GTM to drive adoption and growth.

Qualifications

• Required: 4+ years of product management experience delivering scalable SaaS, PaaS, or IaaS products
• Proven track record of leading successful product launches and driving product strategies
• Analytical thinking with using data to make product decisions and drive outcomes
• Excellent communication and interpersonal skills to influence at all levels
• Strong technical, analytical, and UI/UX design understanding
• Initiative, ownership, and accountability to drive initiatives forward
• Bachelor in Computer Science, Engineering, or equivalent practical experience
• Experience building APIs/dev experience and in regulated ecosystems

Responsibilities

• Own and execute the product vision, roadmap, and quarterly planning for Hosting, Porting, and ShortCodes product suites.
• Translate complex operational, regulatory, and technical requirements into PRDs for engineering teams.
• Develop, communicate, generate excitement for and obtain buy-in of the product vision, strategy, and roadmap.
• Partner with GTM to launch products and enable sales and marketing teams to obtain product adoption and growth.
• Conduct regular data-driven business reviews that analyze product execution and revenue/market accomplishments.

Skills

Product management

Analytical thinking

Communication skills

Technical UI UX

Cross-functional collaboration

Regulatory awareness

Bachelor in CS/Engineering

Education

Bachelor in CS/Engineering

Job description

Who we areAt Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands..

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off‑sites or customer meetings..

See yourself at Twilio

Join the team as our next Product Manager on Twilio's Onboarding and Compliance product team.

About the job

Twilio is looking for a highly skilled and motivated Product Manager to join our Onboarding and Compliance product team to manage Porting, Hosting, and ShortCodes. In this role, you will lead the product strategy, roadmap, and delivery for the core capabilities that allow customers to onboard, migrate, and maintain their numbers globally.

You will focus on scaling automated self-service workflows, strengthening fraud and regulatory compliance guardrails, and migrating legacy capabilities onto modern platform architectures.

Responsibilities

• Own and execute the product vision, roadmap, and quarterly planning for Hosting, Porting, and ShortCodes product suites.


• Translate complex operational, regulatory, and technical requirements into PRDs for engineering teams.


• Develop, communicate, generate excitement for and obtain buy‑in of the product vision, strategy, and roadmap.


• Partner with GTM to launch products and enable sales and marketing teams to obtain product adoption and growth.


• Conduct regular data-driven business reviews that analyze product execution and revenue/market accomplishments.

Qualifications

• Required: 4+ years of product management experience delivering scalable SaaS, PaaS, or IaaS products


• Proven track record of leading successful product launches and driving product strategies


• Command of analytical thinking skills with the ability to use quantitative and qualitative data to make product decisions, get executive buy-in, and drive towards measurable outcomes


• Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels and present effectively to internal and external stakeholders


• Strong technical, analytical, and UI/UX design understanding and the ability to dive deep while also keeping perspective on the big picture goals


• Initiative, ownership, and accountability to decode vague priorities, manage conflicting inputs, and drive initiatives forward against ambiguous and complex challenges


• Bachelor in Computer Science, Engineering, or equivalent practical experience

Desired: Experience building products/services related to APIs, developer experienceExperience working in a regulated ecosystem

Location

This role will be remote and based in the United States, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in‑person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

• * Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $128,560 - $160,700


• * Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $136,000 - $170,000


• * Based in the San Francisco Bay area, California: $151,120 - $188,900.


• * This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until 10/26/2026, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

Equal Opportunity Statement

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.