Senior Product Manager New Remote - US

Twilio Inc.; United States; Remote; USD 136,000 - 170,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement

Paid time off

Job summary

Twilio Inc. is seeking a highly skilled Product Manager to join our Onboarding and Compliance product team. You will own the product strategy, roadmap, and delivery for Hosting, Porting, and ShortCodes, enabling customers to onboard, migrate, and maintain numbers globally.

In this role you will translate complex regulatory and technical requirements into PRDs, partner with GTM to drive product adoption, and lead data‑driven reviews to measure revenue and market impact.

Qualifications

• 5+ years of product management delivering scalable SaaS, PaaS, or IaaS products.
• Proven track record leading product launches and strategy.
• Strong analytical and data-driven decision making.
• Excellent communication and stakeholder collaboration.
• Experience with APIs and developer experience is a plus.

Responsibilities

• Own and execute the product vision, roadmap, and quarterly planning for Hosting, Porting, and ShortCodes.
• Translate regulatory and technical requirements into PRDs for engineering teams.
• Develop and communicate the product strategy and gain buy-in from stakeholders.
• Partner with GTM to launch products and drive sales and adoption.
• Conduct data-driven reviews to analyze product performance and revenue.

Skills

Product management

SaaS product delivery

Analytical thinking

Communication

UX understanding

Education

Bachelor in Computer Science or equivalent

Tools

APIs

Developer experience

Job description

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad‑hoc basis for team gatherings, functional off‑sites or customer meetings.

See yourself at Twilio

Join the team as our next Product Manager on Twilio’s Onboarding and Compliance product team.

About the job

Twilio is looking for a highly skilled and motivated Product Manager to join our Onboarding and Compliance product team to manage Porting, Hosting, and ShortCodes. In this role, you will lead the product strategy, roadmap, and delivery for the core capabilities that allow customers to onboard, migrate, and maintain their numbers globally. You will focus on scaling automated self‑service workflows, strengthening fraud and regulatory compliance guardrails, and migrating legacy capabilities onto modern platform architectures.

Responsibilities

In this role, you’ll:

• Own and execute the product vision, roadmap, and quarterly planning for Hosting, Porting, and ShortCodes product suites.
• Translate complex operational, regulatory, and technical requirements into PRDs for engineering teams.
• Develop, communicate, generate excitement for and obtain buy‑in of the product vision, strategy, and roadmap.
• Partner with GTM to launch products and enable sales and marketing teams to obtain product adoption and growth.
• Conduct regular data‑driven business reviews that analyze product execution and revenue/market accomplishments.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 4+ years of product management experience delivering scalable SaaS, PaaS, or IaaS products
• Proven track record of leading successful product launches and driving product strategies
• Command of analytical thinking skills with the ability to use quantitative and qualitative data to make product decisions, get executive buy‑in, and drive towards measurable outcomes
• Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels and present effectively to internal and external stakeholders
• Strong technical, analytical, and UI/UX design understanding and the ability to dive deep while also keeping perspective on the big picture goals
• Initiative, ownership, and accountability to decode vague priorities, manage conflicting inputs, and drive initiatives forward against ambiguous and complex challenges
• Bachelor in Computer Science, Engineering, or equivalent practical experience
• Experience building products/services related to APIs, developer experience
• Experience working in a regulated ecosystem

Location

This role will be remote and based in the United States,but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in‑person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.*

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $128,560 - $160,700
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $136,000 - $170,000
• Based in the San Francisco Bay area, California: $151,120 - $188,900.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non‑discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until 10/26/2026, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Updated - Twilio is proud to be an Equal Employment Opportunity employer

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Voluntary Self-Identification of Race & Ethnicity and Protected Veterans Status

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary . Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Twilio’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

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An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

By checking this box, I consent to Twilio collecting, storing, and processing my responses to the demographic data surveys above. *