Security Operations Manager - Full Time

Securitas Security Services USA, Inc.; Everett (WA); On-site; USD 74,000 - 91,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

AD&D Insurance

Disability Insurance

401K Options

Paid Time Off

Paid Family Leave

Weekly Pay

Referral Program

Telemedicine

Discounts

Uniforms Provided

Training Provided

Pet Care Discounts

Job summary

Securitas Security Services USA, Inc. in Everett, WA is seeking a strong leader to oversee guarding operations, manage a client account, and develop a high-performing team while upholding our core values: Integrity, Vigilance, and Helpfulness.

This role requires experience in supervision, scheduling, payroll, and client liaison with a focus on safety and service quality. We offer a comprehensive benefits package and competitive pay.

Qualifications

• High school diploma or GED required.
• College degree or 2+ years of professional management experience.
• College degree OR 2+ years of honorable military/law enforcement experience (proof required upon onboarding).
• Must be reliable, accountable, punctual, and have a strong work ethic.
• Strong verbal and written communication skills.
• Customer service background preferred.
• Proficient in basic computer and technology use.

Responsibilities

• Manage a shift and/or segment of guarding operations at multiple sites, including supervision of subordinate officers and supervisory staff.
• Meet with line management and/or client representatives for status updates and to address any issues.
• Ensure service expectations are met through regular contact with clients.
• Coordinate orientation, training, development, and retention of high-caliber staff.
• Maintain payroll records and other employee data, review client and company reports for accuracy.
• Coordinate scheduling, staffing, equipment, and related matters to ensure smooth service delivery.
• Provide input to company initiatives.
• Perform duties of similar nature and scope as required.

Skills

Leadership

Management

Customer Service

Communication

Team Development

Education

College degree

Military/Law enforcement experience

Tools

MS Office

Payroll software

Job description

We offer a full benefits package, PTO, weekly pay, and more!

Salary: $82,555.20/Year

Location: Everett, WA

We help make your world a safer place.

At Securitas, we have business operations in 45 markets and capabilities from guarding to tech-enabled security. We provide specialized guarding services tailored to each of our prestigious clients. Our world class services are designed to incorporate a high degree of technology content.

The ideal candidate will be equipped in handling a variety of management functions for the assigned account. They must have previous experience in developing a high performing team with strong customer service skills and great communication while adhering to our core values; Integrity, Vigilance, & Helpfulness.

What Your Day May Look Like

• Manage a shift and/or segment of guarding operations at multiple sites, including supervision of subordinate officers and supervisory staff.
• Meet with line management and/or client representatives for status updates and to address any actual or potential problems.
• Ensure that service expectations are being met through regular contact with clients.
• Participate in and coordinate with line management regarding the orientation, training, development, and retention of high-caliber staff.
• Maintain and submit payroll records and other employee and business information, review client and company report for accuracy and timeliness.
• Communicate and coordinate scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services.
• Provide input to company initiatives.
• Perform tasks and duties of a similar nature and scope as required for assigned office.

What We Offer

• Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options.
• Paid Time Off - 40 hours after 1 year of service paid out for FT security officers who worked a minimum of 2080 hours.
• Paid Family Leave - up to 12 weeks a year in accordance with State Law.
• Weekly Pay! - DailyPay Access program available!
• Referral Program.
• Telemedicine - Virtual Medical Care.
• Discounts on Childcare, Vehicles, Electronics, Cell Phone Plans, Travel & More!
• Free Uniforms & Paid Training.
• Doggy & Kitty Daycare Discounts.
• Employee Assistance Program & So Much More!

Position Requirements

• Must be at least 21 years of age.
• High school diploma or GED required.
• College degree OR 2+ years of professional person management experience required.
• College degree OR 2+ years of honorable military/law enforcement experience (proof required upon onboarding)
• Must be reliable, accountable, punctual, and have a strong work ethic.
• Must have a strong grasp of appropriate and professional verbal/written communication.
• Conflict resolution and de-escalation skills a plus.
• Customer service background preferred.
• Proficient in basic computer and technology use.
• Reliable and self-motivated with strong planning, organizing, and leadership skills.
• Ability to take initiative, achieve results, and meet deadlines.
• All candidates must be willing to participate in Securitas' pre-employment screening process, including drug screen and background investigation.

We are seeking a strong leader who is calm under pressure, professional in all interactions, and committed to maintaining a secure and welcoming environment.

Join our team and help make our world a safer place.

Make an Impact at Securitas USA

Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets.

At Securitas USA, our core values are the foundation of everything we do. Represented by the three red dots in our logo, Integrity, Vigilance, and Helpfulness guide how we serve our clients, support our colleagues, and engage with our communities.

Integrity

We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.

Vigilance

We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.

Helpfulness

We are approachable and service-oriented, whether assisting a client, colleague, or member of the community.

Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [e-mail].