Senior Product Manager

Decision Lens; Arlington (VA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Bonus plan

Job summary

Decision Lens seeks a Senior Product Manager who transforms customer problems into valuable capabilities. You will engage with customers to understand goals, translate insights into requirements, and partner with Engineering to deliver impactful solutions.

The role emphasizes AI-enabled insights, training across the product lifecycle, and a focus on value over output, with collaboration across teams on the East Coast.

Qualifications

• Bachelor’s degree in business or related field.
• 8+ years of experience in product management, preferably in B2B SaaS or enterprise software.
• Demonstrated ability to uncover the problem behind the request and turn it into a clear, thoughtful product solution.
• Experience translating customer and business needs into clear product requirements and collaborating closely with Engineering to bring them to life.
• Strong written, verbal, and presentation skills for both technical and non-technical audiences, including customers and executives.
• Experience developing and delivering training, presentations, and enablement materials for diverse audiences.
• Strong product judgment and the ability to balance customer, business, and technical considerations.
• Comfort with ambiguity, a habit of questioning assumptions, and the ability to bring structure to complex problems.
• Experience using qualitative and quantitative information to inform product decisions.
• Strong cross-functional collaboration skills and experience facilitating communication and alignment across teams.
• Willingness to learn, adopt, and champion AI and emerging technologies as part of everyday product work.

Responsibilities

• Engage directly with customers to understand their goals, workflows, challenges, and unmet needs.
• Identify patterns and opportunities that go beyond individual feature requests.
• Evaluate opportunities based on customer value, business objectives, and strategic alignment to determine what to build and why.
• Maintain a clear roadmap that reflects those priorities and communicate it to internal teams, customers, and stakeholders.
• Define the problem, target users, use cases, desired outcomes, and value proposition for each opportunity.
• Translate customer and business insights into clear product requirements and capabilities.
• Partner with Engineering and Design to shape solutions, clarify requirements, and navigate tradeoffs.
• Guide capabilities from ideation through release, maintaining alignment between the customer problem and what is being built.
• Apply AI tools and agents to accelerate research, analysis, documentation, and day-to-day product management work, freeing up time for higher-order thinking and better decisions.
• Stay current on how customers are adopting AI in their own organizations and how AI-driven capabilities are reshaping the competitive landscape.
• Use AI and market insights to inform product strategy and roadmap decisions.
• Develop training and enablement that spans the full product lifecycle, from aligning stakeholders on strategy and priorities to helping Engineering understand what gets built and why.
• Equip teams to champion and adopt the product after release.
• Use customer feedback, product analytics, and other signals to understand adoption and determine whether capabilities are delivering their intended outcomes.
• Apply those insights to future product decisions.

Skills

Product management

Customer discovery

AI & market insight

Cross-functional collaboration

Communication

Training & enablement

Analytical thinking

Ambiguity tolerance

Education

Bachelor’s degree in business or related field

Tools

Pendo

Jira

Confluence

Cursor

Claude

Codex

Job description

Decision Lens is seeking a Senior Product Manager who can transform customer problems into valuable product capabilities. This role goes beyond translating requests into features by listening closely, asking thoughtful questions, and uncovering the underlying problem behind each request.

You will engage directly with customers to understand their goals and workflows, connect what you hear to broader patterns and opportunities, and work across the organization to turn those insights into capabilities that solve problems. This role requires someone who can hold the big picture and get into the details: determining what is worth solving and why, defining a thoughtful solution, partnering with technical teams to deliver it, and clearly communicating why it matters.

The ideal candidate is equally comfortable talking with a customer about the bigger problems they are trying to solve, working with an engineer on technical details, presenting a new capability to an executive, and helping internals team understand its value. Most importantly, you care about value over output.

Duties and Responsibilities

Customer Discovery & Direction

Engage directly with customers to understand their goals, workflows, challenges, and unmet needs.

Identify patterns and opportunities that go beyond individual feature requests.

Evaluate opportunities based on customer value, business objectives, and strategic alignment to determine what to build and why.

Maintain a clear roadmap that reflects those priorities and communicate it to internal teams, customers, and stakeholders.

Product Definition & Delivery

Define the problem, target users, use cases, desired outcomes, and value proposition for each opportunity.

Translate customer and business insights into clear product requirements and capabilities.

Partner with Engineering and Design to shape solutions, clarify requirements, and navigate tradeoffs.

Guide capabilities from ideation through release, maintaining alignment between the customer problem and what is being built.

AI & Market Insight

Apply AI tools and agents to accelerate research, analysis, documentation, and day-to-day product management work, freeing up time for higher-order thinking and better decisions.

Stay current on how customers are adopting AI in their own organizations and how AI-driven capabilities are reshaping the competitive landscape.

Use AI and market insights to inform product strategy and roadmap decisions.

Enablement & Measurement

Develop training and enablement that spans the full product lifecycle, from aligning stakeholders on strategy and priorities to helping Engineering understand what gets built and why.

Equip teams to champion and adopt the product after release.

Use customer feedback, product analytics, and other signals to understand adoption and determine whether capabilities are delivering their intended outcomes.

Apply those insights to future product decisions.

Job Qualifications

Required

Bachelor’s degree in business or related field.

8+ years of experience in product management, preferably in B2B SaaS or enterprise software.

Demonstrated ability to uncover the problem behind the request and turn it into a clear, thoughtful product solution.

Experience translating customer and business needs into clear product requirements and collaborating closely with Engineering to bring them to life.

Strong written, verbal, and presentation skills for both technical and non-technical audiences, including customers and executives.

Experience developing and delivering training, presentations, and enablement materials for diverse audiences.

Strong product judgment and the ability to balance customer, business, and technical considerations.

Comfort with ambiguity, a habit of questioning assumptions, and the ability to bring structure to complex problems.

Experience using qualitative and quantitative information to inform product decisions.

Strong cross-functional collaboration skills and experience facilitating communication and alignment across teams.

Willingness to learn, adopt, and champion AI and emerging technologies as part of everyday product work.

Preferred

A strong sense of ownership and accountability for the capabilities you lead.

Experience with product analytics and product management tools such as Pendo, Jira, and Confluence.

Hands‑on experience using AI‑powered tools and agents such as Cursor, Claude, or Codex to improve product discovery, research, analysis, documentation, and day‑to‑day product management work.

Experience working in B2B SaaS or enterprise software, particularly products that support complex organizational processes, planning, or decision‑making.

Experience building or managing products in portfolio management, strategic planning, resource allocation, project or program management, budgeting, investment planning, or related enterprise software domains.

Location: This position requires candidates to be based on the East Coast, with a preference for the Washington, DC metropolitan area. The role includes approximately 10% travel for customer engagements and internal meetings. Decision Lens is headquartered in Arlington, Virginia.

Compensation: The base salary range for this position is $120,000–$160,000 per year. The range reflects that this role may be filled at varying seniority levels; actual compensation will be determined by factors including relevant experience, skills, qualifications, security clearance, and internal equity. This position is also eligible to participate in a bonus plan.
Company Overview
Decision Lens is an AI‑driven platform for high‑stakes government decisions, built to give leaders the clarity, speed, and analytical rigor that hard choices between competing priorities demand.
Behind every government budget, program, or policy tradeoff is a leader and a team accountable for the outcome, often working with incomplete information and competing pressures. That's the problem we've dedicated ourselves to solving.
Decision Lens establishes a governed decision framework that connects real‑time data to the criteria and rationale behind every decision, so leaders can make better, faster tradeoffs with confidence and defend them at any point in time.

Decision Lens Inc is an equal opportunity employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic.
If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department at [e-mail] .