Senior Product Lead, Card Benefits Experience

Aumni; Plano (TX); Hybride; USD 95 000 - 140 000; Plein temps

Résumé du poste

Next Frontier Capital is seeking a Senior Product Associate in Benefits Experience to shape customer-centric digital journeys. You’ll translate needs into clear requirements, prioritize backlogs, and measure outcomes across cross-functional teams.

You will partner with design, engineering, analytics, and operations to deliver new features and improve existing benefits experiences. A strong product mindset and data-driven decision making are essential.

Qualifications

• 3 years of product management experience in credit cards, digital banking, financial services, or fintech.
• Strong knowledge of the digital product lifecycle (discovery, ideation, requirements, delivery, measurement, iteration).
• Experience building roadmaps, prioritizing backlogs, and translating customer and business needs into requirements and user stories.
• Demonstrated experience writing business requirements and user stories and supporting execution in Agile delivery.
• Experience partnering with UX design, research, engineering, analytics, and business teams to deliver customer-facing digital experiences.
• Strong analytical skills, including using funnels, KPIs, and customer insights to inform prioritization and assess impact.
• Strong written and verbal communication skills, including explaining value, priorities, tradeoffs, and recommendations.
• Ability to collaborate effectively in a complex, matrixed organization.
• Bachelor’s degree or equivalent practical experience

Responsabilités

• Support product strategy and roadmap priorities that deliver customer and business value
• Lead discovery through market research, customer insights, and competitive analysis to identify problems and opportunities
• Own and maintain components of the product backlog, ensuring requirements and user stories are clear and actionable
• Partner with design, engineering, research, analytics, marketing, servicing, legal, risk, and controls to deliver new features and optimize existing experiences
• Use product metrics, analytics, and research to prioritize initiatives and evaluate results
• Champion improvements to customer satisfaction, engagement, personalization, self-service, and cross-channel consistency
• Define and communicate priorities, tradeoffs, customer value, and delivery impacts to stakeholders
• Author business requirements, define user stories, and support delivery routines within an Agile framework
• Synthesize complex topics into clear updates, recommendations, and communications for stakeholders
• Identify and help mitigate operational, technology, legal, compliance, privacy, and controls considerations across the product lifecycle

Connaissances

Product management

Product lifecycle

Roadmaps & backlogs

BRD & user stories

Cross-functional collaboration

Analytics & KPIs

Communication

Matrix organization

Formation

Bachelor’s degree or equivalent

Outils

Jira Align

Lucid

Description du poste

Next Frontier Capital is seeking a Senior Product Associate in Benefits Experience to shape customer-centric digital journeys. You’ll translate needs into clear requirements, prioritize backlogs, and measure outcomes across cross-functional teams.

You will partner with design, engineering, analytics, and operations to deliver new features and improve existing benefits experiences. A strong product mindset and data-driven decision making are essential.