Senior Product Install Supervisor

KLA-Belgium; Phoenix, Northern (AZ, KY); Hybrid; USD 76,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Tuition reimbursement

Job summary

KLA is seeking a senior role in Phoenix to lead the installation of KLA products at customer sites, coordinating resources and driving on-time delivery. You will manage Product Install Engineers and ensure adherence to installation procedures while communicating status to stakeholders.

The role requires strong project management, excellent communication, and the ability to present to executives. It offers a comprehensive benefits package and career growth opportunities within GSS.

Qualifications

• BS degree or AA with applicable experience.
• 3-5 years of work experience in comparable capital equipment for semiconductors.
• Project management and organizational skills.
• Clear and concise written and oral communication.
• Superior presentation and interpersonal skills.
• Strong ability to understand and respond to customer needs.

Responsibilities

• Installation of KLA products at customer sites, coordinating resources and schedule.
• Directly manages a team of Product Install Engineers.
• Provide direction to staff according to policies and guidance.
• Communicate status to customers and upper management; present technical information.
• Drive cost control and on-time installations; manage installation cycle time.

Skills

Project management

Organizational skills

Written communication

Oral communication

Presentation skills

Interpersonal skills

Education

BS or AA with applicable experience

Job description

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice‑controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem‑solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Company Overview

Calling the adventurers ready to join a company that’s pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we’re making technology advancements that are bigger—and tinier—than the world has ever seen. Who are we? We research, develop, and manufacture the world’s most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high‑performance chips—the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own—faster and better. We’re passionate about creating solutions that drive progress and help people do what wouldn’t be possible without us. The future is calling. Will you answer?

Group/Division

The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Responsibilities

• Responsible for the timely and successful installation of KLA products at customer sites. This primarily includes the scheduling of resources and the management of the overall installation process.
• Directly manages a team of Product Install Engineers.
• Provides direction to employees according to established policies and management guidance.
• Frequently interacts with subordinates, outside customers and functional peer groups at management levels, conducting presentations of technical information concerning specific projects/schedules, etc.
• Strives to achieve the Strategic Objectives defined by the company: this includes, but is not limited to - Cost of Install, Cost of Pre-warranty, Install Cycletime, On-Time Install, and OOBQ.
• Manages cost through careful resource deployment, Install case management, and cross-charge management.
• Manages escalations during Install activities.
• Schedules and attends SAMs.
• Identifies resources and drives POA development across functional groups.
• Communicates status to all parties and upper management.
• Reviews Installation documentation including eQuality checklists, Install procedures, etc.
• Attends meetings, prepares, and presents material that report to management on the state of the business.
• Present to Division and Exec Mgmt.
• Participates in Product Life Cycle team as a core member, representing Customer Ops for assigned product families.

Qualifications

• BS degree or AA with applicable experience.
• 3-5 years of work experience supporting comparable capital equipment for the semiconductor industry is required.
• Project management and organizational skills
• Written and oral communication is both clear and concise
• Superior presentation skills.
• Good interpersonal/communication skills in understanding customer needs.
• Minimum Qualifications BS degree or AA with applicable experience. Project management and organizational skills Written and oral communication is both clear and concise Superior presentation skills Good interpersonal/communication skills in understanding customer needs.

Base Pay Range

Base Pay Range: $76,400.00 - $129,900.00 Annually

Primary Location

Primary Location: USA-AZ-Phoenix-KLA

Benefits and Compensation

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed.

Equal Opportunity Employer

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] or at [phone] to request accommodation.

Other Statements

We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.