HQ Product Install Supervisor (Rapid Division)

KLA; Milpitas (CA); On-site; USD 95,600 - 162,500; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K) matching

Employee stock purchase program (ESPP)

Job summary

KLA’s Milpitas-based Services group seeks a Product Installation Supervisor to lead global installations of the Product Portfolio at customer sites. You will guide a team of Installation Engineers, ensuring high-quality, on-time installations and upgrades aligned with production objectives.

The role emphasizes coordinating field deployments, preventing delays, and driving continuous improvement in customer experience across worldwide locations.

Qualifications

• Associates Degree or 5 years of related experience.
• Excellent communication skills.
• Excellent organizational skills to pull data together and drive actions.

Responsibilities

• Coordinate scheduling and site preparation with field teams.
• Schedule and deploy Installation engineers globally and coordinate assets.
• Manage products from shipment to timely warranty start and customer satisfaction.
• Drive installation escalations and collaborate with Field teams, Product Support, Service Operations and Manufacturing.
• Ensure operational quality of systems and validate performance with regions and customers.

Skills

Organizational skills

Program management

Cross-functional teamwork

Customer focus

Scheduling

Resource management

Analytical thinking

Problem solving

MS Office

Semiconductor industry knowledge

Communication

Work under pressure

Education

Associate's Degree

Bachelor's Degree (preferred)

Tools

MS Office

Job description

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

The Product Installation Supervisor role is high profile and exciting opportunity for an adventurous soul!

In this position, you will lead Installations of our cutting-edge Product Portfolio at our Customer Locations Worldwide. You will directly and indirectly leads a team of Installation Engineers with the primary objective of enriching the customer experience through high quality and efficient on-time installations and upgrades to meet their production objectives.

The KLA Installations Organization strives to be a highly valued, trusted partner with our customers through continuous improvement.

Responsibilities include: Coordinating with our field teams on scheduling and site preparation. Scheduling and deploying Installation engineers globally and coordinating assets across service. Managing the products from shipment to assure timely warranty start, and customer satisfaction. This position drives installation escalations and involves collaborating with Field teams, Product Support Operating, Service Operations and Manufacturing Operations. Assures operational quality of systems. Works directly with KLA regions and customers to validate new Installation or Upgrade performance and transfer tool responsibility.

Knowledge and Skills

• Organizational and Program Management knowledge
• Cross functional team management- managing within a matrix organization
• Customer Focus - understanding customer needs
• Ability to manage ambiguity
• Scheduling and Resource and asset management skills
• Analytical skills
• Ability to understand and tackle complex problems with creative solutions
• Proficient with the MS Office suite of applications
• Semiconductor industry process knowledge required to take the KLA class for Introduction to semiconductor processes
• Good interpersonal/communication skills
• Ability to work under pressure and stringent timelines

Minimum Qualifications

• Associates Degree or 5 years of related experience.
• Experience with servicing or manufacturing equipment.
• Excellent communication skills.
• Excellent organizational skills to be able to pull a large amount data together and drive actions from this data.
• Must be able to travel domestic and internationally at least 15%.

Preferred Qualifications

• Bachelor of Science Degree
• Project management experience.
• Experience servicing semiconductor capital equipment.
• Knowledge and experience in Semiconductor (experience in a wafer Fab environment in integration, photolithography specifically steppers or Metrology Management is an advantage)

Base Pay Range: $95,600.00 - $162,500.00 AnnuallyPrimary Location: USA-CA-Milpitas-KLAKLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] or at [phone] to request accommodation.