Senior Product & Experience Strategist - Remote, Part-Time

Sia; New York (NY); Remote; USD 234,000 - 301,000; Part time

Job summary

Ready Set Rocket, a Sia company, is seeking a Senior Product & Experience Strategist on a part-time contract to lead website, mobile app and sales enablement strategy for a national consumer services brand. You’ll run discovery, define the experience vision, and build a unified web and app roadmap tied to conversion, retention and revenue.

You will work hands-on with our teams and present to senior client stakeholders, delivering an execution-ready requirements package and phased roadmap by

Qualifications

• 10+ years in experience strategy, product strategy, service design or customer experience.
• At least 4 years leading strategy engagements end to end.
• A track record of web and/or mobile app roadmaps that went into build.
• Strong qualitative research skills, including interviews, journey mapping and service blueprinting.
• Comfort reading funnel and analytics data and using it to shape recommendations.
• Confident, polished presence with senior client stakeholders.
• Agency or consultancy experience, working across strategy, design and development teams.

Responsibilities

• Lead an audit of the website and mobile app, including the reservation funnel, location finder, pricing pages and in-app customer flows.
• Plan and conduct stakeholder interviews and customer research with current, prospective and former customers.
• Analyze research, analytics and paid media performance data to inform strategic decisions.
• Facilitate workshops with marketing, business and commercial stakeholders to shape the experience strategy and align priorities.
• Partner with design and development teams to translate recommendations into actionable requirements.
• Present findings and recommendations to senior leaders and guide the transition from strategy to execution.

Skills

Experience strategy

Product strategy

Service design

Customer experience

Qualitative research

Stakeholder management

Job description

Ready Set Rocket, a Sia company, is seeking a Senior Product & Experience Strategist on a part-time contract to lead website, mobile app and sales enablement strategy for a national consumer services brand. You’ll run discovery, define the experience vision, and build a unified web and app roadmap tied to conversion, retention and revenue.

You will work hands-on with our teams and present to senior client stakeholders, delivering an execution-ready requirements package and phased roadmap by