Senior Product Executive

Audley Travel; Boston (MA); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Insurance premiums covered

PTO 20 days

Holidays 10 days

Birthday off

Volunteer day

Hybrid work

Job summary

Audley Travel in Boston seeks a Senior Product Executive to shape travel experiences in the region, working with the Regional Product Manager to develop a compelling range and maintain engaging content.

You will coordinate supplier relationships, tenders, and training sessions for the sales team, while ensuring high standards of quality and ESG compliance across markets.

Responsibilities

• Support Product Development: Work closely with suppliers to build a high-quality, differentiated product range.
• Identify Opportunities & Gaps: Collaborate with sales teams to track performance, spot gaps, and strengthen the product offering across markets.
• Build Strong Supplier Partnerships: Support supplier relationships, assist with tenders and contracts, and contribute to performance reviews.
• Champion Quality & Compliance: Ensure all product meets Audley’s high standards, including Health & Safety and ESG requirements.
• Drive Service Excellence: Act on feedback to maintain accurate, high-quality product information and improve customer experience.
• Support Sales Success: Provide proactive product guidance, manage helpdesk queries, and deliver training to empower sales teams.
• Coordinate Learning & Experiences: Organise training initiatives and familiarisation trips for insights sharing.
• Maintain Product Content: Keep product content up to date across platforms to support marketing and PR.

Job description

Join Audley Travel as a Senior Product Executive and play a key role in shaping inspiring travel experiences across your region.

Working closely with the Regional Product Manager, you’ll support the development of a compelling product range, build strong supplier relationships, and ensure exceptional service delivery for both clients and sales teams. From maintaining accurate, engaging content to delivering training and support, you’ll help bring our destinations to life and drive outstanding performance.

Travel Shaped Around You: The Audley Way

We believe the best trips are those that reflect our client's unique way of seeing the world. For over 30 years, we've been crafting personalised journeys, allowing our clients to create a lifetime of unforgettable memories.

Role Highlights

• Support Product Development: Work closely with suppliers to build a high-quality, differentiated product range, while staying up to date with competitor offerings and industry trends
• Identify Opportunities & Gaps: Collaborate with sales teams to track performance, spot gaps, and strengthen the overall product offering across markets
• Build Strong Supplier Partnerships: Support the development of key supplier relationships, assist with tenders and contracts, and contribute to regular performance reviews and trade engagement
• Champion Quality & Compliance: Ensure all product meets Audley’s high standards, including Health & Safety and ESG requirements
• Drive Service Excellence: Act on feedback from clients, suppliers, and sales teams to maintain accurate, high-quality product information and continuously improve the customer experience
• Support Sales Success: Provide proactive product guidance, manage helpdesk queries, and deliver engaging training sessions to empower sales teams
• Coordinate Learning & Experiences: Organise training initiatives and familiarisation trips, ensuring valuable insights are shared across the business
• Maintain Product Content: Keep product, systems, and web content up to date, ensuring accuracy across all platforms and supporting marketing and PR activity

It Would be Great If

• You have travel industry experience, with knowledge of New Zealand and the South Pacific Islands region being desirable
• You’re a confident, collaborative communicator who builds strong relationships and values different perspectives
• You take a practical, thoughtful approach to improving product, with a focus on commercial success and customer experience
• You’re highly organised, detail-oriented, and able to multitask in a fast-paced environment
• You’re proactive, adaptable, and comfortable working independently and as part of a team
• You bring strong problem-solving skills, emotional intelligence, and a positive, enthusiastic mindset
• You stay up to date with industry trends and are passionate about continuous learning

What's In It For You

• This role is located in our Boston, MA office in the North End
• Salary range of $65,000 to $75,000
• 90-100% coverage of insurance premiums
• Generous PTO policy (20 days to start, with anniversary-tied increases)
• 10 paid holidays including your birthday off!
• 1 day off for volunteering to support a charity, local support group or community work of your choice
• Flexible hybrid work options - we ask our employees to join us for a minimum of 3 days a week in the office
• Exclusive travel opportunities and Friends & Family discounts

The Interview Process

Our interview process involves 3 main stages:

• Initial conversation with our Recruitment Team to discuss your experience, motivations, and learn more about the role.
• Interview with the Hiring Team, where we'll explore your skills, experience, and approach in more detail.
• Task-based assessment to give you the opportunity to showcase your product development and commercial thinking.

We welcome you to speak to our recruitment team at any point during your hiring process, if you have any specific questions before this please contact us on [e-mail].

We believe it’s our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment and encourage you to let us know if there's anything we can do to make your application process easier for you for any reason to help you shine!