Senior Product Engineer

TEL Manufacturing and Engineering of America, Inc.; North Chelmsford (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

TEL Manufacturing and Engineering of America, Inc. is seeking an experienced engineer to serve as the factory point of contact for advanced troubleshooting of issues at customer sites. This role requires documentation of customer requirements and driving compliance for engineering change orders.

Candidates must have a Bachelor's Degree in a related field with 8+ years of engineering experience or a Master's Degree with 6+ years. Preferred qualifications include specific semiconductor equipment experience and Certified Project Management Professional status.

Qualifications

• 8+ years of professional engineering experience, or a master’s degree with 6+ years.
• Specific experience with semiconductor equipment or similar fully automated capital equipment.
• Certified Project Management Professional.

Responsibilities

• Serve as factory point of contact for troubleshooting at customer sites.
• Ensure customer requirements are documented and met.
• Drive compliance for all engineering change orders.

Skills

Advanced troubleshooting

Lean principles

Project planning

Problem-solving techniques

Education

Bachelor's Degree in a related field

Master's Degree in a related field

Tools

Monday.com

Job description

Responsibilities

• Serve as factory point of contact for advanced troubleshooting of issues at customer sites and coordinate resolution with cross‑functional team.
• Ensure customer requirements are well documented and delivered to meet expectations.
• Provide information to field teams and customers regarding tool operation needs (power, chemicals, water, etc.).
• Ensure customer specifications are well understood by the TMEA community.
• Drive compliance for all engineering change orders.
• Draft engineering requirements for new feature requests from the customer that enable improvements to system performance and meet stringent specifications.

Qualifications

• Bachelor’s Degree in a related field and 8+ years of professional engineering experience, or a master’s degree with 6+ years of professional engineering experience.

Preferred Qualifications

• Specific experience with semiconductor equipment or similar fully automated capital equipment.
• Experience with gas‑cluster ion beam and / or ion implantation technology and etch.
• Proven experience in the application of lean principles and formal problem‑solving techniques.
• Proficiency in project planning software.
• Experience with Monday.com.
• Certified Project Management Professional.

Physical Requirements

Job duties are performed in an office setting or in a clean room environment. May require the use of personal protection equipment and proper industry safety procedures when working with one or more dangerous elements or conditions such as chemicals, electric currents or high voltage, moving mechanical parts, radiation, etc. Occasional travel to TEL factory, training facilities and customer locations may be required.

Equal Opportunity Employer

TEL US is an Equal Employment Opportunity /Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.