Senior Product & Digital Bus Implement Manager (Remote - Virginia)

First Citizens Bank; Roanoke (VA); Remote; USD 85,000 - 120,000; Full time

Job summary

A leading financial institution is hiring a Senior Product & Digital Business Implementation Manager to join their Commercial Digital group. This remote role focuses on managing product implementation and readiness for new digital features, ensuring stakeholder alignment, and driving project completion. Ideal candidates should possess substantial experience in project management, data analysis, and stakeholder communication, along with a degree in a relevant field. A competitive benefits package is included, reflecting the company's commitment to employee satisfaction.

Benefits

Competitive benefits program

Qualifications

• 4 years of experience in relevant fields required with a Bachelor's Degree.
• 8 years of experience with a High School Diploma or GED.
• Prior experience as a contractor/contingent worker for First Citizens Bank is necessary.

Responsibilities

• Track and maintain net feature/migration readiness items.
• Coordinate working sessions across stakeholders.
• Manage status reporting on business initiatives.

Skills

Coordination

Data Reconciliation

Stakeholder Communication

Project Management

Education

Bachelor's Degree

High School Diploma or GED

Job description

Overview

This is a remote role that may only be hired in the following location: Virginia.

This Senior Product & Digital Business Implementation Manager will be part of the Commercial Digital group within Silicon Valley Bank/First Citizens Bank's Enterprise Digital organization.

Responsibilities

1. Business Implementation Manager, Digital:

• Track and maintain net feature/migration readiness items
• Coordinate working sessions across stakeholders including our Strategic Activation and Alignment team as well as relevant stakeholders; follow up with stakeholders to ensure timely deliverables
• Collect and reconcile data from Data Analytics, Product, and other partners needed to support readiness activities and for leadership status reporting
• Coordinate and reconcile updates to impacted business teams' processes
• Manage status reporting on business initiatives and related communications to other key stakeholders
• Identify and communicate readiness risks that could impact migration/new features
• Act as an advocate for all business stakeholders within the lifecycle of a project, ensuring their needs are understood and addressed in advance of a launch
• Drive and ensure the completion of required post-launch activities, post-mortems, and lessons learned

1. Delivery expectations

• Run/facilitate routines such as Product and BIM Discussions and Extended Team meetings
• Publish meeting notes and recaps with next steps
• Maintain and manage project tracker - responsible for dates and activities for migration/net new feature releases
• Update risks/issues/decision logs impacting migrations/net new feature releases
• Maintain accurate documentation and meeting notes

Qualifications

Bachelor's Degree and 4 years of experience or High School Diploma or GED and 8 years of experience in relevant fields.

Current or prior experience as a contractor/contingent worker for First Citizens Bank and/or its subsidiaries is required.

Benefits are an integral part of total rewards. First Citizens Bank offers a competitive benefits program. More information can be found at https://jobs.firstcitizens.com/benefits.