Senior Product Designer - Post Purchase

SupportFinity™; United States; Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive base salary

Flexible time off

Comprehensive benefits package

Job summary

StubHub is seeking a Senior Product Designer to enhance the ticket-buying experience. You will collaborate with cross-functional teams to drive design excellence and elevate the standard across platforms.

This position offers a hybrid work model and a compensation package ranging from $180,000 to $240,000. Join StubHub’s mission to redefine live events and create impactful user experiences.

Qualifications

• 5+ years of professional experience as a product designer.
• Minimum of 2 years leading complex design projects.
• Portfolio showcasing several projects and direct contributions.

Responsibilities

• Lead the design of user experiences.
• Partner with teams to shape strategy and align on priorities.
• Coach junior designers to grow their skills.

Skills

User-centered design

Prototyping tools

Experience design across platforms

Quantitative and qualitative insights

Problem-solving

Education

Bachelor’s degree in HCI or related field

Tools

Design software (e.g., Figma, Sketch)

Job description

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

The Consumer Experience (CX) team at StubHub is responsible for the end‑to‑end product journey for fans discovering, buying, and selling tickets to their favorite live events across web and mobile.

As the Senior Product Designer for Consumer Experience, you will drive the evolution of core flows, shape bold new bets, and set the vision for how millions of people experience StubHub every day. You’ll work shoulder‑to‑shoulder with product and engineering leaders to define priorities, translate strategy into exceptional experiences, and raise the bar for how we design and build together. Beyond execution, you’ll play a key role in advancing our design culture: championing user‑centered thinking, modeling design excellence, and fostering a community that enables us to do our best work.

Location: Hybrid (3 days in office/2 days remote) – New York, NY or Century City, CA.

What You’ll Do

• Lead the design of end‑to‑end user experiences, from framing problems to delivering solutions that set the standard for quality and impact
• Partner with product, engineering, and data to identify opportunities, shape strategy, and align on roadmap priorities
• Translate big ideas into tangible vision work, while also driving near‑term iterations that move the product forward
• Leverage experiments and other tools/methods to gather meaningful insights and sharpen decision‑making
• Uphold and advocate for design excellence, ensuring that usability, accessibility, and brand expression remain non‑negotiable
• Contribute to the evolution of Broadway, StubHub’s design system, expanding its ability to support innovative, high‑quality experiences
• Coach and guide junior and mid‑level designers to grow their skills and elevate their work

What You’ve Done

• 5+ years of professional experience as a product designer, with a minimum of 2 years leading complex design projects
• Bachelor’s degree in HCI, Interaction Design, or a related field, or equivalent practical experience
• Portfolio that showcases several projects and your direct contributions
• Experience designing across multiple platforms such as desktop and mobile (Android and iOS)
• Ability to leverage quantitative and qualitative insights to inform design decisions
• Comfortable in a fast‑paced, iterative product development process
• Exceptional skill in design and prototyping tools

Mindset That Excels At StubHub

• A strong desire to learn and grow with the company
• A team‑first mindset that prioritizes the success of the company
• Resilience and adaptability in response to changes and challenges
• Proactivity in solving problems and identifying opportunities to improve

What We Offer

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well‑being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

Salary Range: $180,000 – $240,000 USD.

About Us

StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world – from sports to music, comedy to dance, festivals to theater – StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front‑row seat to the action.

We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.