Senior Product Designer, Consumer Experience

Teladoc Health; United States; On-site; USD 145,000 - 175,000; Full time

Job summary

Teladoc Health is seeking a Senior Product Designer for the Consumer Experience team to elevate how consumers access healthcare across web and mobile. You will lead complex design work, partner with UX and cross-functional teams, and translate ambiguous problems into clear design directions.

You’ll shape requirements with early concepts and ground decisions in user research and data. You’ll thrive with 8+ years of product design experience, strong cross‑platform patterns, and a proactive

Qualifications

• 8+ years of product design experience with end-to-end ownership.
• Strong patterns for web and mobile with accessibility in mind.
• Active use of AI tools to accelerate design work.
• Experience in digital health or high-stakes consumer spaces preferred.

Responsibilities

• Lead complex design work for consumer experiences across web and mobile.
• Collaborate with UX and cross-functional partners for cohesive experiences.
• Use early concepts to shape requirements beyond being reactive.
• Champion user-centered design balancing user needs, business goals, and feasibility.
• Present to cross-functional teams and senior stakeholders with clarity.
• Ground decisions in data, user research, and usability testing.
• Contribute to the design system and push for improvements.
• Identify constraints and offer alternatives to protect UX quality.

Skills

8+ years of product design

Web & mobile design

AI tools in design

Digital health experience

Job description

Join the team leading the next evolution of virtual care.

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we're transforming how better health happens.

Summary of Position

Teladoc Health is a highly-collaborative, fast-paced, innovative environment where you’ll find your excitement building as you’re both challenged and gratified by progress, every day. As a Senior Product Designer on the Consumer Experience team, you’ll work with high-impact teams focused on improving the experience of delivering healthcare for consumers.

You’ll thrive here if you:

• Set a high standard for craft: You’ve earned confidence because of the consistent quality of your work, and you have the history of setting the standard for what strong design looks like.
• See design as a team sport: You know a cohesive, rational end-user experience depends on connected work, and your approach is collaborative because of it. You design with that in mind from the start.
• Lead with intellectual humility: You ask when you’re unsure, own it when you’re wrong, and actively seek out perspectives that challenge your thinking.
• Hold strong opinions, lightly: Your work is considered and opinionated at every turn, and you have the confidence to approach it as such. But you recognize digging in doesn’t help move anything forward and have the judgment to know when to advocate and when to adapt.
• Earn trust through positive collaboration: You present your work in a way that makes it possible for others to engage, and you facilitate conversations that move things forward rather than stall them out. You expect different perspectives and navigate disagreements without frustration, caving, or bulldozing.
• Turn complexity into simplicity: Healthcare has no shortage of ways to make something more complex; you resist that urge at every turn.

Essential Duties and Responsibilities

• Lead complex design work for consumer experiences across web and mobile, from early-stage problem framing through shipping, translating ambiguous problem spaces into clear, well-reasoned design directions
• Partner closely with other members of the UX team and cross-functional partners to deliver cohesive, efficient, and compassionate digital experiences
• Use early design concepts to shape requirements, not just respond to them
• Champion a user-centered approach that reflects real healthcare consumer needs, balancing user needs with business goals and technical feasibility without losing sight of any of them
• Present to cross-functional teams and senior stakeholders with clarity and confidence
• Ground decisions in data, user research, and usability testing; willing to jump in and do research when appropriate
• Engage with the design system as a thoughtful contributor, raising issues and pushing for improvements when the work calls for it
• Identify and push back on product or technical constraints that compromise the user experience, offering alternatives rather than just objections
• Elevate those around you through specific, honest, and actionable feedback

Supervisory Responsibilities

No

Qualifications Expected for Position

• 8+ years of product design experience, with a portfolio that demonstrates end-to-end ownership of complex product problems
• Experience designing for both web and mobile platforms, with a strong command of platform-specific patterns and accessibility standards
• Actively uses AI tools to accelerate and improve design work, whether for generative exploration, prototyping, or other parts of the process
• Experience in digital health, health tech, or another high-stakes consumer space preferred

The base salary range for this position is$145,000 - $175,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026.Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications.This information is applicable for all full-time positions.

#LI-SS2 #LI-Remote

We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.
• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.
• Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day.
• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.
• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.
• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health's Notice of Privacy Practices for U.S. Employees' Personal information is available at this link.