Senior Product Designer — AI-Driven CRM & Workflow Expert

Compass; Boston (MA); On-site; USD 147,400 - 163,800; Full time

Benefits offered by this job

Participation in incentive programs

Paid vacation and holidays

Medical, tele-health, dental andvision

401(k) plan

FSAs

Commuter program

Life and disability insurance

Maven

Carrot

UrbanSitter

Employee Assistance Program

Pet insurance

Job summary

Compass is seeking a Senior Product Designer to shape the CRM experience of the Home Platform, partnering with Product, Engineering, Data, AI and Operations to design scalable workflows and AI-powered features for real estate agents.

You will focus on contact management, lead nurturing, communications, and CRM reporting, balancing user needs, business goals, and technical constraints across web and mobile, contributing to design systems and ensuring trust-worthy AI interactions.

Qualifications

• 7+ years of product design experience in CRM, SaaS, or enterprise software.
• Experience designing AI-driven features and multimodal interactions.
• Ability to translate multi-stakeholder requirements into intuitive experiences.
• Strong knowledge of interaction design, IA, and scalable UX patterns.

Responsibilities

• Drive alignment with customer journeys, user flows, wireframes, and prototypes for CRM and AI experiences.
• Create prototypes (including multimodal and voice) and facilitate usability research.
• Design AI-based conversational and multimodal workflows and translate insights into opportunities.
• Deliver design documentation such as dialogs and flow diagrams for onboarding automation and AI self-service.
• Collaborate with Product, Engineering, and stakeholders to balance user needs and technical feasibility.
• Support product strategy for scalable design solutions across the Home Platform.

Skills

CRM design

SaaS

Enterprise software

Systems thinking

Interaction design

Usability principles

Figma

Prototyping

Stakeholder management

Communication skills

Tools

Figma

Prototyping tools

Job description

Compass is seeking a Senior Product Designer to shape the CRM experience of the Home Platform, partnering with Product, Engineering, Data, AI and Operations to design scalable workflows and AI-powered features for real estate agents.

You will focus on contact management, lead nurturing, communications, and CRM reporting, balancing user needs, business goals, and technical constraints across web and mobile, contributing to design systems and ensuring trust-worthy AI interactions.