Senior Product Designer

001 BlueCross and BlueShield of South Carolina; South Carolina; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health plans

401k retirement savings plan

Life Insurance

Paid Time Off (PTO)

Education Assistance

Job summary

BlueCross BlueShield of South Carolina is hiring a Senior Product Designer to join the Digital Experience team. The role focuses on designing for our health insurance portal and app used by members nationwide, requiring a broad set of design skills.

You will work with a cross-functional team to translate customer needs and business goals into innovative digital solutions, from research and prototyping to UI copy and supporting developers. The position is fully remote.

Qualifications

• Bachelor's degree in a related field is required.
• Degree equivalency: 4 years related work or Associate's + 2 years.
• At least 5 years of UI design experience.
• Strong knowledge of UX best practices, layouts, and familiar with HTML/CSS.
• Graphic design/typography skills; ability to adapt to changing needs.
• Analytical/research skills; able to interpret data and make recommendations.
• Strong communication across technical and business colleagues.
• Experience delivering high-quality Figma mocks and prototypes with accessibility in mind.

Responsibilities

• Design UI across mobile, tablet, and desktop platforms.
• Rapidly prototype and iterate on multiple design solutions.
• Create UI artifacts describing the intended user experience.
• Conduct user research and elicit feedback to improve UX.
• Synthesize findings into actionable recommendations.
• Share insights with team and stakeholders.
• Test and refine decisions using analytics and user feedback.
• Collaborate with business and development teams.

Skills

UX design

Figma

Prototyping

Mentoring

User research

UI copy writing

Education

Bachelor's degree in a related field

Degree equivalency: 4 years related work or Associate's + 2 years

Tools

Figma

HTML/CSS

Microsoft Office

Graphic design software

Job description

Summary

We're hiring a Senior Product Designer to join our Digital Experience team. The work will primarily be for our health insurance portal and app, used by members across the country. This is a generalist role requiring a breadth of skills. You’ll work closely with the Digital Implementation Lead and others across Digital Experience to translate customer needs, business goals, and product strategy into innovative digital solutions. While your focus will be on design, success in this role will require a working knowledge of the technical systems behind our digital experiences and how they influence what we design. You'll be involved in projects end to end, from research and user testing to working with stakeholders, developing concepts, prototyping, writing UI copy, supporting developers, and ensuring the final product meets UI standards. You'll also share what you know with the other team members, help elevate our UX maturity, and participate in bringing AI tools into our workflow. Finalists will be asked to perform a short, on-camera design exercise as part of the interview process.

Preferred Qualifications

• 7 years experience with 2+ years designing transactional consumer-facing products in healthcare, insurance, financial services, or another highly regulated complex domain.
• Ability to work with a product owner and diverse stakeholders to understand and define complex business requirements within legacy technical systems.
• Demonstrated skill delivering high-quality Figma mocks and prototypes with minimal guidance, including responsive layouts, conditional states, documentation, and accessibility requirements.
• Capability for mentoring and reviewing the work of other designers.
• Experience performing UX research and usability testing, as well as turning insights into concrete design decisions.
• Capacity to write user-focused UI copy without a dedicated content designer.

Description

Location: This position is full time (40 hours / week) Monday - Friday in a typical office environment. You will work an 8-hour shift scheduled during our normal business hours of 8:00AM-5:00PM. This position is fully remote.

What You Will Do:

• Design user friendly, effective, and engaging user interfaces for a variety of platforms including mobile, tablet, and desktop applications.
• Work with project team to rapidly prototype and iterate on multiple design solutions at the same time.
• Create user interface design artifacts to describe the intended user experience.
• Identify user needs, elicit user feedback, conduct user research activities and task flow analysis to improve user experience of each application.
• Synthesize research findings into meaningful recommendations and actionable results.
• Share user data and insights with the team to communicate user needs and best practices.
• Test and refine design decisions based on user feedback and analytics.
• Work across teams and communicate effectively with a variety of stakeholders including the business and application development teams.
• Serve as a true advocate for our users and thoroughly understand how audiences interact with our applications.
• Evangelize user experience best practices and collaborate with customer and internal team members to validate conceptual designs.
• Provide appropriate support and documentation to help maintain the usability integrity of application systems. This may include serving as subject matter expert, establishing standards, best practices, and processes.
• Stay current on user centered design best practices, innovations, trends and methodologies.

To Qualify for This Position, You'll Need the Following:

• Required Education:
  • Bachelors in a job-related field
• Degree Equivalency:
  • 4 years job related work experience or Associate's and 2 years job related work experience
• Required Work Experience:
  • 5 Years user interface design experience.
• Required Skills and Abilities:
  • Strong technical knowledge of user experience and usability best practices and methodologies.
  • Strong understanding of page layout and interface design concepts.
  • Solid understanding of markup and style sheet languages (HTML/CSS) and optimizing design concepts around these technologies.
  • Good understanding of graphic design and typography.
  • Demonstrates flexibility for adapting to both changing business and client needs, and a changing technical environment.
  • Advanced analytical and research skills.
  • Ability to interpret data and make appropriate recommendations.
  • Ability to communicate effectively with all levels of the organization including technical and business staff.
  • Strong conceptual problem-solving skills.
• Required Software and Other Tools:
  • Graphic design software.
  • Microsoft Office.
• We Prefer That You Have:
  • 2+ years designing transactional consumer-facing products in healthcare, insurance, financial services, or another highly regulated complex domain.
  • Ability to work with a product owner and diverse stakeholders to understand and define complex business requirements within legacy technical systems.
  • Demonstrated skill delivering high-quality Figma mocks and prototypes with minimal guidance, including responsive layouts, conditional states, documentation, and accessibility requirements.
  • Capability for mentoring and reviewing the work of other designers.
  • Experience performing UX research and usability testing, as well as turning insights into concrete design decisions.
  • Capacity to write user-focused UI copy without a dedicated content designer.

Our Comprehensive Benefits Package Includes the Following:

• We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.
• Subsidized health plans, dental and vision coverage
• 401k retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• On-site cafeterias and fitness centers in major locations
• Education Assistance
• Service Recognition
• National discounts to movies, theaters, zoos, theme parks and more

What We Can Do for You:

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

What To Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. If you need special assistance or an accommodation while seeking employment, please email [e-mail] or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

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Welcome Here’s Your Smart Career Move

Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. Business and political climates may change, but we’re stronger than ever. Our A.M. Best rating is A+ (Superior) — making us the only health insurance company in South Carolina with that rating. We’re the largest insurance company in South Carolina … and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!

Veterans Welcome!

BlueCross is a strong supporter of our veterans, and many service men and women have joined our ranks. We’ve found the dedication, work ethic and job skills that serve well in many of our lines of business, and we proudly have veterans filling positions in Human Resources, Information Technology, Customer Service, Operations, General Services and more. Through our government contracts, we also have employees serving at Shaw Air Force Base, the Naval Health Clinic in Charleston, the Naval Hospital in Beaufort and in our hometown of Columbia, S.C., at Ft. Jackson. If you are a full-time employee in the National Guard or Reserves, we will even cover the difference in your pay if you are called to active duty.