Senior Product Delivery Lead - Loan Platform Innovation

Next Frontier Capital; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorganChase in Charlotte, NC, seeks a Senior Product Delivery Associate to optimize how products are delivered to customers. You will drive end-to-end delivery, manage dependencies, and apply data insights to improve outcomes across lending platforms and processes.

Join a team shaping execution with AI-enabled capabilities, reporting to a Product Delivery Manager, and collaborating across business, technology, and operations to ensure risk, controls, and regulatory requirements are met.

Qualifications

• 3+ years of experience in product delivery, product management, operations, technology delivery, or a relevant domain area.
• Demonstrated ability to execute operational management and change readiness activities.
• Strong understanding of delivery practices and experience contributing to continuous improvement processes.
• Exposure to product or platform-wide release management, in addition to deployment processes and strategies.
• Strong analytical and problem-solving skills, with the ability to use data to identify issues, evaluate options, and support informed decision-making.
• Demonstrated data literacy, including the ability to interpret product, operational, and delivery metrics and translate insights into actionable recommendations.
• Ability to synthesize customer, stakeholder, and operational feedback into clear priorities and delivery actions.
• Strong communication and stakeholder management skills, with the ability to work effectively across functions and levels.

Responsibilities

• Support end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies and functional coordination.
• Use data analytics, product metrics, and operational insights to identify trends, measure delivery performance, flag risks, and recommend improvements that enhance product outcomes and customer experiences.
• Collaborate with the Product Delivery Manager to execute change management activities across functional partners and produce results that ensure adherence to the firm's risk, controls, compliance, and regulatory requirements.
• Track timelines and dependencies, raising blockers and other impediments to the Product Delivery Manager to ensure adequate resourcing and alignment with stakeholders and functional partners.
• Apply structured problem-solving skills to break down delivery challenges, gather inputs from business, technology, operations, and control partners, and contribute to practical solutions.
• Actively explore and apply approved AI and automation capabilities—identifying new opportunities to streamline delivery, accelerate analysis, and solve problems in novel ways—while sharing learnings to raise the team's overall AI fluency.
• Partner with cross-functional teams to translate customer, operational, and platform needs into actionable delivery plans, supporting alignment with strategic priorities and measurable outcomes.

Job description

JPMorganChase in Charlotte, NC, seeks a Senior Product Delivery Associate to optimize how products are delivered to customers. You will drive end-to-end delivery, manage dependencies, and apply data insights to improve outcomes across lending platforms and processes.

Join a team shaping execution with AI-enabled capabilities, reporting to a Product Delivery Manager, and collaborating across business, technology, and operations to ensure risk, controls, and regulatory requirements are met.