Senior associate - Client Onboarding and Documentation

JP Morgan Chase; Tampa (FL); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health insurance

On-site health centers

Retirement plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Chase is seeking a Senior Product Delivery Associate for Client Onboarding and Documentation to ensure stable, scalable delivery of KYC and documentation products. You will coordinate cross-functional teams, manage dependencies, and drive release cycles while maintaining rigorous risk and compliance standards.

You will partner with the Product Delivery Manager to optimize delivery tasks, improve efficiency, and support change readiness across partners, with a focus on governance and

Qualifications

• Minimum 3+ years of experience in product management or a related area.
• Strong ability to manage multiple priorities and deadlines.
• Experience coordinating testing and validation across multiple teams.
• Experience with release management and change readiness activities.

Responsibilities

• Lead and coordinate monthly release cycles for KYC and documentation products.
• Track and manage dependencies, risks, and issues to ensure smooth delivery.
• Collaborate with global teams for follow-the-sun execution and structured handovers.
• Oversee testing and validation activities, including pre-production and production weekend releases.
• Maintain integrated release plans and escalated blockers with clear options.
• Ensure compliance with firm risk, controls, and regulatory requirements.
• Provide timely updates and post-release issue management to stakeholders.
• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies.
• Supports the completion of change management activities across functional partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements.
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources

Skills

Strong organizational skills

Excellent communication

Stakeholder management

Coordination of release cycles

Testing coordination

Product management experience

Risk & dependency tracking

Operational change readiness

Tools

Jira

Tableau

Alteryx

Excel

Job description

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.

As a Senior Product Delivery Associate in Client Onboarding and Documentation, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value. You'll also help drive release management activities, support testing and validation, and ensure compliance with firm standards.

Job responsibilities

• Lead and coordinate monthly release cycles for KYC and documentation products.


• Track and manage dependencies, risks, and issues to ensure smooth delivery.


• Collaborate with global teams for follow-the-sun execution and structured handovers.


• Oversee testing and validation activities, including pre-production and production weekend releases.


• Maintain integrated release plans and escalated blockers with clear options.


• Ensure compliance with firm risk, controls, and regulatory requirements.


• Provide timely updates and post-release issue management to stakeholders.


• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies


• Supports the completion of change management activities across functional partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements


• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources

Required qualifications, capabilities, and skills

• Strong organizational skills with the ability to manage multiple priorities and deadlines.


• Advanced proficiency with Jira (JQL/filters, dashboards, and automation).


• Experience with automation and reporting tools such as Alteryx and Tableau (or similar).


• Excellent communication and stakeholder management skills, including preparing executive-ready updates and materials.


• Proven ability to coordinate testing and validation activities across multiple teams.


• Ability to identify, track, and resolve risks and issues throughout the product delivery lifecycle.


• 3+ years of experience or equivalent expertise in product management or a relevant domain area


• Demonstrated performance in either product management or relevant domain area


• Experience executing operational management and change readiness activities


• Experience in product deployment processes

Preferred qualifications, capabilities, and skills

• Developed knowledge of the product development life cycle


• Experience with entitlements and access controls.


• Background in KYC or Client Onboarding in regulated environments.


• Familiarity with change management and access entitlement frameworks.

Additional information:

• Visa sponsorship is not available for this position.


• Work schedules will be full-time in office, on a 40-hour per week schedule.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries.

The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.