Senior Product Delivery Associate - Technology Investment Governance & Application Support

Aumni; Jersey City (NJ); On-site; USD 110,000 - 165,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

On-site wellness centers

Tuition reimbursement

Mental health support

Financial coaching

Backup childcare

Job summary

JPMorganChase is seeking a Senior Product Delivery Associate in Jersey City to manage technology investment governance and application support, aligning portfolio outcomes with business priorities. You will collaborate across technology, finance, and business teams to drive governance, report progress, and improve delivery efficiency.

This role offers exposure to portfolio management, governance frameworks, and executive reporting, with opportunities to influence strategic technology decisions

Qualifications

• Formal training or certification on product concepts and 3+ years applied experience.
• Experience with portfolio management or project tracking tools such as ServiceNow or Jira.
• Demonstrated experience in technology investment governance, portfolio management, or application support operations.
• Strong analytical and problem-solving skills with the ability to synthesize complex data into clear, actionable insights.
• Proficiency in creating executive-level reporting, dashboards, and presentations using tools such as Microsoft Excel, PowerPoint, or equivalent platforms.
• Proven ability to manage multiple priorities and deliver results in a fast-paced, matrixed environment.
• Strong communication and stakeholder management skills, with experience engaging across technology and business teams.

Responsibilities

• Coordinates and support end-to-end technology investment governance processes, ensuring alignment with firm-wide priorities and financial controls.
• Tracks and report on application support metrics, delivery milestones, and portfolio health to senior stakeholders.
• Partners with technology, finance, and business teams to facilitate investment review cycles and governance forums.
• Maintains and continuously improves governance frameworks, tools, and documentation to support consistent and transparent decision-making.
• Identifies risks, issues, and dependencies across the application support portfolio and escape appropriately with recommended solutions.
• Develops and presents clear, concise reporting and dashboards that communicate portfolio status and investment performance.
• Supports the onboarding and lifecycle management of applications within the portfolio, ensuring compliance with governance standards.
• Collaborates with product managers and delivery leads to align application roadmaps with investment priorities and business outcomes.
• Contributes to process improvement initiatives that enhance the efficiency and effectiveness of governance and support operations.

Skills

Portfolio management

Governance frameworks

Data analysis

Executive reporting

Stakeholder management

Product delivery

Education

Product management certification

Tools

ServiceNow

Jira

Excel

PowerPoint

Job description

Join a team where your expertise in product delivery and technology governance directly influences how JPMorganChase manages its technology investments and application portfolio. In this role, you will be at the intersection of strategy, execution, and stakeholder collaboration — helping to ensure that technology resources are allocated effectively and that applications are supported at the highest standard. We offer a dynamic environment where your contributions are visible, your growth is supported, and your work matters.

As a Senior Product Delivery Associate at JPMorganChase within the Technology Investment Governance & Application Support team, you will play a key role in managing and advancing the firm's technology investment portfolio and application support operations. You will partner with cross-functional teams to drive governance frameworks, track delivery progress, and ensure alignment between technology investments and business priorities. This role offers the opportunity to develop deep expertise in technology portfolio management while contributing to the firm's broader strategic objectives.

Job responsibilities

• Coordinates and support end-to-end technology investment governance processes, ensuring alignment with firm-wide priorities and financial controls
• Tracks and report on application support metrics, delivery milestones, and portfolio health to senior stakeholders
• Partners with technology, finance, and business teams to facilitate investment review cycles and governance forums
• Maintains and continuously improves governance frameworks, tools, and documentation to support consistent and transparent decision-making
• Identifies risks, issues, and dependencies across the application support portfolio and escape appropriately with recommended solutions
• Develops and presents clear, concise reporting and dashboards that communicate portfolio status and investment performance
• Supports the onboarding and lifecycle management of applications within the portfolio, ensuring compliance with governance standards
• Collaborates with product managers and delivery leads to align application roadmaps with investment priorities and business outcomes
• Contributes to process improvement initiatives that enhance the efficiency and effectiveness of governance and support operations

Required qualifications, capabilities, and skills

• Formal training or certification on product concepts and 3+ years applied experience
• Experience with portfolio management or project tracking tools such as ServiceNow or Jira
• Demonstrated experience in technology investment governance, portfolio management, or application support operations
• Strong analytical and problem-solving skills with the ability to synthesize complex data into clear, actionable insights
• Proficiency in creating executive-level reporting, dashboards, and presentations using tools such as Microsoft Excel, PowerPoint, or equivalent platforms
• Proven ability to manage multiple priorities and deliver results in a fast-paced, matrixed environment
• Strong communication and stakeholder management skills, with experience engaging across technology and business teams
• Experience working within governance or controls frameworks, with a solid understanding of risk and compliance considerations in a technology context

Preferred qualifications, capabilities, and skills

• Experience in financial services or a similarly regulated industry with exposure to technology investment planning or budgeting processes
• Familiarity with agile delivery methodologies and product lifecycle management practices
• Hands-on experience with artificial Intelligence tools (Copilot, Claude, etc.)
• Knowledge of application lifecycle management and IT service management principles
• Exposure to data visualization tools such as Tableau or Power BI to support portfolio reporting and insights

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success. In this role you will use creative problem-solving and analytical skill to keep application reliable and resilient for daily operations