Senior Product Associate - SMB Lending

JPMorganChase; Columbus (OH); On-site; USD 100,000 - 150,000; Full time

Job summary

JPMorganChase in Columbus, OH seeks a Senior Product Associate to support strategy, refine requirements, and partner with Engineering, Design, Data, and stakeholders to deliver valuable client outcomes. You’ll use feedback, research, and analytics to prioritize work and identify new capabilities while ensuring releases meet security, resiliency, and scale standards.

Join a cross-functional, AI-forward team focused on end-to-end product lifecycle, with opportunities to influence roadmap,

Qualifications

• 3+ years in product management or a relevant domain.
• Experience with product lifecycle activities including discovery and requirements definition.
• Developing knowledge of data analytics and data literacy.
• Experience with AI integration and collaboration with AI prompt engineers.
• Familiarity with responsible AI principles and governance processes.

Responsibilities

• Partners with the Product Manager to identify new product opportunities through user research and discovery.
• Considers upstream and downstream implications of features on the product experience.
• Supports user research, journey mapping, and market analysis to inform strategic roadmap.
• Analyzes product metrics across the development lifecycle (time, cost, quality).
• Writes requirements, epics, and user stories to support product development.

Skills

Product management

Lifecycle knowledge

Requirements writing

AI integration

Data analytics

Agile experience

Cross-functional collaboration

Data literacy

Job description

Job Description

Be an integral part of an AI-forward, agile team that's constantly pushing the envelope to enhance, build, and deliver top‑notch technology products. As a Senior Product Associate within JPMorganChase Business Banking, you contribute to the end-to-end product lifecycle by supporting product strategy, defining and refining requirements, and partnering with Engineering, Design, Data, and stakeholders to deliver outcomes that matter to clients. You will use customer feedback, user research, and data to help prioritize work, improve existing experiences, and identify opportunities for new capabilities. You will also help ensure releases are high-quality and aligned to our standards for security, resiliency, and scalability, playing a key role in the ongoing success and evolution of our products.

Job Responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development

Required Qualifications, Capabilities, And Skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Experience with AI integration and collaborating with AI prompt engineers to deliver AI solutions
• Demonstrated work on AI‑enabled or data‑assisted products (assistive UIs, recommendations, retrieval/search, or workflow copilots).
• Practical familiarity with responsible AI principles (transparency, user control, error states) and firm controls/governance processes.

Preferred Qualifications, Capabilities, And Skills

• Prior experience working in a matrixed organization with cross‑functional teams and multiple stakeholders
• Familiarity with agile delivery methodologies and tools used to manage product backlogs and sprint planning
• Experience in small business banking, financial services, or a similarly regulated industry
• Background in collaborating with data science or AI prompt engineering teams to define and refine AI‑driven product features
• Exposure to document management, digital onboarding, or workflow automation products within a regulated environment

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions – all while ranking first in customer satisfaction. Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long‑term.