Product Manager - SMB Lending

Aumni; Columbus (OH); On-site; USD 120,000 - 170,000; Full time

Job summary

JPMorganChase in the Business Banking division seeks a Product Manager to lead onboarding document and management capabilities. You will articulate a multi-horizon roadmap, align stakeholders to objectives, and drive prioritization across customer value, risk, controls, and technology constraints.

You will partner with Engineering, Design, Data, Operations, Risk, and Legal to deliver secure, scalable solutions and help shape AI-enabled product experiences for small businesses.

Qualifications

• 5+ years of product management or related experience.
• Strong knowledge of product development lifecycle and data analytics.
• Experience leading end-to-end product discovery to delivery.
• Experience with AI integration and working with AI teams.
• Ability to navigate ambiguity and drive decisions.
• Excellent communication and stakeholder management.

Responsibilities

• Develops a product strategy for onboarding documents and management.
• Manages discovery, market research, and roadmap integration.
• Maintains product backlog aligned to strategy and value.
• Tracks key metrics: cost, features, risk, reliability.
• Leads end-to-end UAT planning and customer journey impacts.
• Collaborates with AI engineers to deliver AI-enabled experiences.

Skills

Product management

AI integration

Stakeholder management

Roadmapping

Cross-functional leadership

Data analytics

Job description

Be an integral part of an AI-forward, agile team that's constantly pushing the envelope to enhance, build, and deliver top-notch technology products.

As a Product Manager at JPMorganChase within Business Banking, you will provide senior product leadership across strategy, execution, and outcomes for a critical set of client-facing and platform capabilities. You will set a clear product vision and multi-horizon roadmap, align stakeholders to measurable business objectives, and drive prioritization trade-offs across customer value, risk, controls, and technology constraints. You will own the full product operating rhythm — from discovery and planning through delivery, launch, and continuous improvement — while partnering with Engineering, Design, Data, Operations, Risk, Compliance, and Legal to deliver secure, resilient, and scalable solutions that create consistently strong client experiences.

In this role, you will help elevate product practice across the team through leadership, influence, and coaching, while using data, customer insights, and market context to drive informed decisions. You will play a key role in shaping how small businesses manage their day-to-day finances through innovative document collection and management capabilities.

Job responsibilities

• Develops a product strategy for Business Banking Onboarding products – specifically focused on the vision for Document Collection and Management to help small businesses more easily manage their day-to-day finances.
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Develops strategy for end-to-end User Acceptance Testing for product changes, understanding the impacts on the customer journey, back-end systems and ITE (Integrated Test Environment) cycles.
• Navigate ambiguous environments, using strategic thinking and problem-solving skills to drive clarity and direction.
• Champions responsible AI principles and collaborate with AI engineers to deliver AI-enabled product experiences, including assistive interfaces, recommendations, and workflow automation

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience with AI integration and collaborating with AI prompt engineers to deliver AI solutions
• Demonstrated work on AI‑enabled or data‑assisted products (assistive UIs, recommendations, retrieval/search, or workflow copilots).
• Familiarity with responsible AI principles (transparency, user control, error states) and firm controls/governance processes.
• Excellent communication, influencing and negation skills with the ability to develop and maintain collaborative relationships.
• Experience working across multiple business areas and/or functions to deliver results.
• Experience in building and managing scalable document collection and processing capabilities that simplify customer and employee experiences, automate manual workflows, strengthen controls, and enable efficient lending operations.

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Understanding of product testing cycles, requirements and execution
• Experience in small business banking, lending operations, or financial services product management

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.

Shape the future of small business banking through intelligent, client-first product experiences.