Business Lending Product Delivery Associate

JPMorganChase; Columbus (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Chase is seeking a Senior Product Delivery Associate for Business Banking Small Business Lending Servicing to lead the product lifecycle for servicing capabilities post-origination. You will shape self-service, banker-assisted servicing, and operations enablement while partnering on technology modernization and platform ownership.

You will collaborate with Design and Engineering to deliver secure, reliable, and intuitive experiences, defining journeys, KPIs, and backlog priorities.

Qualifications

• 4+ years of product management, ownership, or related role.
• Customer-first mindset with crisp problem definition and measurable outcomes.

Responsibilities

• Set product strategy and vision for small business lending servicing that delivers measurable value to customers, bankers, and the firm.
• Own platform outcomes across core servicing domains (payments, account maintenance, statements/documents, payoff/termination, request intake/status).
• Partner with Technology on modernization (legacy decomposition, APIs, orchestration, cloud readiness, reliability).
• Partner with Design for a cohesive, accessible UX across channels through discovery, journey mapping, prototyping, and testing.
• Define and deliver end-to-end digital customer servicing journeys (payments, statements, maintenance, requests, payoff/termination, document self-service).
• Define and deliver banker-assisted servicing journeys (guided intake, case/status visibility, communications, handoffs/escalations, dashboards/insights).
• Enable operations servicing capabilities (case management, exception handling, controls support, efficiency improvements).
• Translate needs into requirements and measurable KPIs; write epics, user stories, definitions, acceptance criteria.
• Own backlog aligned to roadmap, modernization milestones, reliability/controls expectations.
• Coordinate cross-functional delivery (UAT, release readiness, training inputs, post-launch measurement).

Skills

4+ years PM

Customer-first mindset

Partner with Engineering and Design

Define requirements & user stories

Platform modernization experience

Matrixed environment agility

Lending/Payments/Fintech domain

AI tooling familiarity

Education

Bachelor's degree in Computer Science, Engineering, Business, or a comparable field

Job description

Job Description

Are you ready to shape the future of how small businesses service and manage their lending products—digitally, through bankers, and through servicing operations? Join a collaborative, curious, and empowering team where your product leadership directly improves the end-to-end servicing experience while modernizing the platforms that power it at scale.

Job Description

Are you ready to shape the future of how small businesses service and manage their lending products—digitally, through bankers, and through servicing operations? Join a collaborative, curious, and empowering team where your product leadership directly improves the end-to-end servicing experience while modernizing the platforms that power it at scale.

As a Senior Product Delivery Associate In Business Banking Small Business Lending Servicing team, you will help lead the product lifecycle for servicing capabilities that support customers after origination—spanning customer self-service, banker-assisted servicing, and operations enablement. You will also play a key role in technology stack modernization and platform ownership, partnering closely with Design and Engineering to deliver secure, reliable, and intuitive experiences.

Job Responsibilities

• Set product strategy and vision for small business lending servicing that delivers measurable value to customers, bankers, and the firm.
• Own platform outcomes across core servicing domains (payments, account maintenance, statements/documents, payoff/termination, request intake/status), ensuring stability, scalability, and usability.
• Partner with Technology on modernization (legacy decomposition, APIs, orchestration, cloud readiness, reliability), balancing customer value, risk, and sequencing.
• Partner with Design to deliver a cohesive, accessible, consistent UX across channels through discovery, journey mapping, prototyping, and testing.
• Define and deliver end-to‑end digital customer servicing journeys (payments, statements, maintenance, requests, payoff/termination, document self‑service/delivery).
• Define and deliver banker‑assisted servicing journeys (guided intake, case/status visibility, communications, handoffs/escalations, dashboards/insights).
• Enable operations servicing capabilities (case management, exception handling, controls support, efficiency improvements).
• Translate needs and constraints into requirements and measurable KPIs; write epics, user stories, workflow/service definitions, and acceptance criteria.
• Own and refine the product backlog aligned to the roadmap, modernization milestones, and reliability/controls expectations.
• Coordinate cross‑functional delivery (UAT, release readiness, change management/training inputs, post‑launch measurement) and manage dependencies, trade‑offs, and risks while tracking CX/BX and operational/reliability metrics.

Required Qualifications, Capabilities, And Skills

• 4+ years of experience or equivalent expertise in product management, product ownership, platform ownership, or a relevant domain area
• Strong product mindset with customer-first thinking, crisp problem definition, principled prioritization, and measurable outcomes
• Proven ability to partner deeply with Engineering and Design to deliver modern digital experiences (discovery → delivery → iteration)
• Demonstrated ability to define and communicate clear requirements and workflows (user stories, acceptance criteria, journey maps) and to align teams on what “good” looks like
• Experience driving or supporting platform modernization efforts (e.g., legacy migration, service/API design, workflow platforms, reliability improvements), including managing phased delivery and dependencies
• Ability to work effectively in a highly matrixed environment and influence without direct authority
• Bachelor's degree in Computer Science, Engineering, Business, or a comparable field, or equivalent practical experience
• Background in Lending, Payments, Fintech, or Servicing/Operations product domains
• Familiarity with AI tooling such as agentic workflows, generative AI tools, or workflow automation

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions – all while ranking first in customer satisfaction.

Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long‑term.