Senior Product Associate - SMB

JP Morgan Chase; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

JP Morgan Chase is seeking a Senior Product Associate for the Business Banking Relationship Benefits team. You will help develop and optimize products using user research, metrics, and cross-functional collaboration to deliver customer value.

You will partner with Product Manager, conduct discovery, map journeys, and translate insights into actionable requirements, epics, and user stories to drive the roadmap and improve existing offerings.

Qualifications

• Formal training or certification in product engineering concepts.
• Understanding of the product lifecycle from discovery to measure.
• Experience with data and analytics in product decisions.

Responsibilities

• Identify new product opportunities through user research and discovery.
• Plan upstream and downstream implications of features on the product experience.
• Gather user research, journey mapping, and market analysis to inform the roadmap.
• Analyze product metrics across the development lifecycle.
• Write requirements, epics, and user stories to support development.
• Collaborate with cross-functional partners on priorities and timelines.
• Identify opportunities to improve existing products based on data and feedback.

Skills

Product lifecycle

Data analytics

Communication skills

Agile development

Customer insights

Cross-functional collaboration

AI tools familiarity

Microsoft Office

Presentation to leaders

Education

Product engineering concepts certification

Tools

Microsoft Office Suite

Large language models

AI-assisted tooling

Job description

Unleash your expertise in small business product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.As a Senior Product Associate on the Business Banking Relationship Benefits team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities

• Partner with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Consider and plan for upstream and downstream implications of new product features on the overall product experience
• Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that deliver value to customers
• Analyze, track, and evaluate product metrics including work to time, cost, and quality targets across the product development life cycle
• Write requirements, epics, and user stories to support product development
• Collaborate with cross-functional partners to align on priorities, dependencies, and delivery timelines
• Contribute to a culture of continuous improvement by identifying opportunities to enhance existing products based on data and customer feedback

Required qualifications, capabilities, and skills

• Formal training or certification on product engineering concepts and 3+ years applied experience
• Basic knowledge of the product lifecycle: discovery, design, build, test, and measure
• Developing knowledge of data and analytics
• Proficiency in Microsoft applications and practical experience with large language models and AI-assisted tools
• Strong written and verbal communication skills, including the ability to present to leaders and business partners

Preferred qualifications, capabilities, and skills

• Knowledge of frontline branch sales or service-support practices and procedures
• Familiarity with bank products and services, systems, and processes
• Experience working in an agile product development environment
• Ability to synthesize customer insights and market data into actionable product recommendations