Product Manager - SMB

JP Morgan Chase; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

JP Morgan Chase seeks a Product Manager to shape the Business Banking Relationship Benefits portfolio. You will own the product strategy, guide discovery, and align cross-functional teams to deliver customer-centric solutions and scalable, high-quality offerings.

Your leadership will drive lifecycle activities from ideation to value realization, with a focus on customer voice and measurable outcomes. You will collaborate across functions to ensure successful launches, gather feedback, and

Qualifications

• 5+ years of experience in product management
• Advanced knowledge of the product development lifecycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

Responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability

Skills

Product management experience

Product lifecycle knowledge

Data analytics

Matrixed org experience

Tools

PowerPoint

Excel

Microsoft Teams

Confluence

SharePoint

Copilot/LLMs

Job description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with small business clients. As a Product Manager on the Business Banking Relationship Benefits team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Advanced skills in Productivity Tools (e.g., PowerPoint, Excel, Microsoft Teams, Confluence, LLMs / Copilot and SharePoint)