Senior Product Associate-Global Security

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 90,000 - 140,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Senior Product Associate in Global Security to drive product development and optimization through user research and market insights.

You will collaborate with cross‑functional teams to shape product strategy, define requirements, and deliver features that balance customer value with security controls. You will contribute to the roadmap by collecting data, analyzing metrics, and preparing technical documentation, while delivering executive‑level presentations and

Qualifications

• 3+ years of experience in product management or a related domain
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Exceptional written and verbal communication; strong presentation skills
• Ability to build and maintain effective relationships with team members and stakeholders
• Aptitude to multitask and learn new software, hardware, and processes in high‑pressure environments
• Self‑starter who seeks guidance as needed
• 2+ years of experience in Technical Security, project management, or product management
• Strong experience with Microsoft Office Suite and Microsoft Project (or similar tools)
• On‑site, Monday–Friday, 8:00 a.m.–5:00 p.m., with occasional after‑hours support as needed

Responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect customer needs through user research and discovery
• Plans for upstream and downstream implications of new features on the product experience
• Supports collection of user research, journey mapping, and market analysis to inform the roadmap
• Analyzes, tracks, and evaluates product metrics across the development life cycle
• Writes requirements, epics, and user stories to support product development
• Collaborates with Technology teams and Product Owners to design and maintain diverse security testing platforms and environments
• Assist in managing multi-million dollar projects across major Technical Security initiatives
• Supports Product Owners with compliance and audit tasks like KPIs and evidence of control completion
• Works with training partners to update job aids, analyze metrics, and prepare technical documentation
• Delivers executive‑ready presentations and live demonstrations to senior leaders

Skills

Product management

Stakeholder communication

Requirements gathering

Data analytics

Cross-functional collaboration

Time management

Autonomy

Presentation skills

Microsoft Office

Presentation

Education

Bachelor's degree in Computer Science, Engineering or related field

Tools

Microsoft Project

Excel

SQL

Job description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

Job Summary

As a Senior Product Associate in Global Security, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job Responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Collaborate with internal Technology teams and Product Owners to design, develop, manage, configure, and maintain diverse security testing platforms and environments. These platforms will support networked and serial communication devices, such as surveillance cameras, network-connected alarm panels and readers, corporate and consumer security applications, and microcontroller‑based devices.
• Assist in managing multi-million dollar projects through delivery in support of major Technical Security initiatives across the firm.
• Support the Product Owners with compliance and audit tasks such as maintaining key performance indicators (KPIs) and providing evidence of control completion.
• Work with internal training partners to guide updates to job aids and operating procedures, collect and analyze metrics, and prepare technical documentation.
• Deliver clear, executive‑ready presentations and live demonstrations to senior leaders.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Exceptional written and verbal communication; strong presentation skills
• Ability to build and maintain effective relationships with team members, cross‑LOB stakeholders, and external vendors
• Aptitude to multitask and quickly learn new software, hardware, and processes; high integrity and dependability; ability to work autonomously in ambiguous, high‑pressure environments
• Self‑starter who seeks guidance as needed and follows through with questions.
• 2+ years of experience in Technical Security, project management, or product management
• Strong experience with Microsoft Office Suite and Microsoft Project (or similar tools)
• On‑site, Monday–Friday, 8:00 a.m.–5:00 p.m., with occasional after‑hours support as needed

Preferred qualifications, capabilities and skills

• Knowledge of physical security systems (access control, CCTV, intrusion detection) and basic IT networking/infrastructure design
• Experience implementing physical, technical, and administrative controls
• Bachelor’s degree (or equivalent experience) in Computer Science, Engineering, or a related field
• Experience in information security or technology controls
• Basic proficiency with SQL or similar query languages
• Basic knowledge of Agile software development methodologies