Senior Product Associate - Business Banking

JPMorgan Chase & Co.; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorgan Chase & Co. in New York seeks a Senior Product Associate in Business Banking to help steer end-to-end product lifecycle. You’ll translate customer feedback into requirements, partner with Engineering, Design, Data, and stakeholders, and prioritize work to deliver outcomes that matter to clients.

Focus on security, resiliency, and scalability while advancing new capabilities. You will engage in discovery, write epics and user stories, and support releases with strong cross-functional

Qualifications

• 5+ years of experience or equivalent expertise in product management
• Hands on experience working alongside development teams and within agile ceremonies
• Experience in product life cycle activities including discovery and requirements definition
• Understanding of product testing cycles, requirements, and execution
• Familiarity with existing deposits and money movement functionality
• Exposure to API enabled and cloud native development frameworks
• Excellent communication, influencing and negotiation skills with the ability to develop and maintain collaborative relationships
• Experience working across multiple business areas and/or functions to deliver results

Responsibilities

• Partners with the Product Manager to identify & define new product features and capabilities that reflect the needs of our customers and the market through user research and discovery.
• Supports the collection of user research, journey mapping, and end-to-end systems analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product agility metrics including backlog health, story point completion, churn, delivery cost, and partner dependencies across the product development life cycle.
• Facilitates end-to-end User Acceptance Testing for product changes, understanding the impacts on the customer journey, back-end systems, and ITE (Integrated Test Environment) cycles.
• Partners closely with product and cross-functional teams to help deliver against the product roadmap, sequencing activities for product changes that optimize the customer experience.
• Ability to navigate ambiguous environments, using strategic thinking and problem-solving skills to drive clarity and direction.
• Writes the requirements, epics, and user stories to support the discovery and delivery of new product features and capabilities.

Skills

Product management

Agile practices

Requirements management

Stakeholder collaboration

User research

Data-driven decisions

Job description

Be an integral part of an AI-forward, agile team that’s constantly pushing the envelope to enhance, build, and deliver top‑notch technology products.

As a Senior Product Associate in Business Banking, you contribute to the end‑to‑end product lifecycle by supporting product strategy, defining and refining requirements, and partnering with Engineering, Design, Data, and stakeholders to deliver outcomes that matter to clients. You will use customer feedback, user research, and data to help prioritize work, improve existing experiences, and identify opportunities for new capabilities. You will also help ensure releases are high‑quality and aligned to our standards for security, resiliency, and scalability, playing a key role in the ongoing success and evolution of our products.

Job responsibilities

• Partners with the Product Manager to identify & define new product features and capabilities that reflect the needs of our customers and the market through user research and discovery.
• Supports the collection of user research, journey mapping, and end-to-end systems analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product agility metrics including backlog health, story point completion, churn, delivery cost, and partner dependencies across the product development life cycle.
• Facilitates end-to-end User Acceptance Testing for product changes, understanding the impacts on the customer journey, back-end systems, and ITE (Integrated Test Environment) cycles.
• Partners closely with product and cross-functional teams to help deliver against the product roadmap, sequencing activities for product changes that optimize the customer experience.
• Ability to navigate ambiguous environments, using strategic thinking and problem-solving skills to drive clarity and direction.

Writes the requirements, epics, and user stories to support the discovery and delivery of new product features and capabilities.

Required qualifications, capabilities, and skills.

• 5+ years of experience or equivalent expertise in product management
• Hands on experience working alongside development teams and within agile ceremonies.
• Experience in product life cycle activities including discovery and requirements definition
• Understanding of product testing cycles, requirements, and execution
• Familiarity with existing deposits and money movement functionality
• Exposure to API enabled and cloud native development frameworks.
• Excellent communication, influencing and negotiation skills with the ability to develop and maintain collaborative relationships.
• Experience working across multiple business areas and/or functions to deliver results.

Preferred qualifications, capabilities, and skills

• Experience working in payments or billing.
• Experience working on 0 to 1 delivery, introducing net-new capabilities and features to users

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.

Unleash your expertise in product management and execution by leveraging customer and user data, a deep understanding of our customer journeys and your technical know-how to deliver net new products and experiences across one of the world’s most innovative financial organizations.