Wealth Management, Digital Product - Becoming a Client, Associate

J.P. Morgan; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Comprehensive health benefits

On-site health centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Chase & Co. in the Private Bank's Digital Team seeks a Senior Associate to drive the Becoming a Client onboarding experience, unifying onboarding for advisors, clients and operations.

You will partner with product, design, engineering, and compliance to define roadmaps, map workflows, and deliver AI-enabled solutions that simplify onboarding and improve client journeys. Strong collaboration and AI tooling experience are valued as you translate complex processes into actionable

Qualifications

• 5+ years of experience in product management, digital strategy, or a related discipline within financial services.
• Strong AI curiosity and applied interest — explore how AI/ML, LLMs, and automation can improve workflows.
• Ability to work across complex, multi-stakeholder environments.
• Strong analytical and communication skills.
• Experience translating ambiguous problems into structured plans and actionable deliverables.
• Familiarity with onboarding, KYC/AML, or account-opening processes in wealth management or banking.

Responsibilities

• Support the development of the BAC product experience — define and drive the roadmap for unifying onboarding across advisors, clients, and operations.
• Map end-to-end workflows across all stakeholder groups to identify gaps and opportunities for simplification.
• Partner cross-functionally with design, engineering, compliance, and operations to deliver scalable digital solutions.
• Champion the advisor and client perspective to ensure solutions are grounded in real workflows.
• Leverage AI and emerging technology to reimagine onboarding — from intelligent document processing to personalized client journeys and advisor-facing copilots.
• Develop requirements in an AI-first way — build rapid prototypes to validate concepts and accelerate production readiness.
• Define success metrics and use data to measure adoption, efficiency gains, and experience quality.
• Facilitate stakeholder alignment across business, technology, and operations leadership.
• Create clear product artifacts — requirements documents, user stories, journey maps, wireframe briefs, and roadmap presentations.

Skills

AI curiosity

Cross-functional collaboration

Analytical thinking

Effective communication

Problem solving

Tools

AI tools

Job description

Job Description: Senior Associate, Digital Product – Becoming a Client

JPMorgan Private Bank | Digital Team

About the Role

We're looking for a Senior Associate to join the Private Bank's Digital team, focused on transforming and unifying the Becoming a Client (BAC) experience. This role sits at the intersection of client experience, advisor workflows, and operations — and you'll be responsible for driving a cohesive onboarding journey that works seamlessly for all three audiences.

You’ll partner closely with product, design, engineering, operations, and advisor teams to identify friction points, streamline processes, and deliver digital solutions that make onboarding faster, more intuitive, and more consistent across channels.

What You'll Do

• Support the development of the BAC product experience — help define and drive the roadmap for unifying the onboarding journey across advisors, clients, and operations partners
• Map end-to-end workflows across all stakeholder groups to identify gaps, redundancies, and opportunities for simplification
• Partner cross-functionally with design, engineering, compliance, and operations to deliver scalable digital solutions
• Champion the advisor and client perspective — leverage your understanding of the advisory team experience to ensure solutions are grounded in real workflows
• Leverage AI and emerging technology to reimagine onboarding — from intelligent document processing to personalized client journeys and advisor-facing copilots
• Develop requirements in an AI-first way — build rapid prototypes using AI tools to validate concepts, communicate intent to engineering partners, and accelerate the path from idea to production-ready solution
• Define success metrics and use data to measure adoption, efficiency gains, and experience quality
• Facilitate stakeholder alignment across business, technology, and operations leadership
• Create clear product artifacts — requirements documents, user stories, journey maps, wireframe briefs, and roadmap presentations

What We're Looking For

Required

• 5+ years of experience in product management, digital strategy, or a related discipline within financial services
• Strong AI curiosity and applied interest — you actively explore how AI/ML, LLMs, and automation can improve workflows and client experiences; you don't just follow the conversation, you push it forward
• Demonstrated ability to work across complex, multi-stakeholder environments
• Strong analytical and communication skills — comfortable with both data and storytelling
• Experience translating ambiguous problems into structured plans and actionable deliverables
• Familiarity with onboarding, KYC/AML, or account-opening processes in wealth management or banking

Preferred

• Previous experience as a member of a Private Bank advisory team (advisor, analyst, associate, or similar client‑facing role) — firsthand understanding of the advisor-client relationship and day‑to‑day workflows is a significant differentiator
• Experience with design thinking, journey mapping, or UX research methodologies
• Hands‑on experience with AI tools (e.g., prompt engineering, workflow automation, AI prototyping) beyond casual use
• Familiarity with Agile/Scrum delivery environments

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan Asset & Wealth Management delivers industry‑leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals. Partner closely with product, design, engineering, operations, and advisor teams to identify friction points, streamline processes, and deliver digital solutions