Senior Product Acceleration Specialist

Tech Sales Jobs; Chicago (IL); On-site; USD 169,000 - 232,000; Full time

Job summary

Okta seeks a Senior Product Acceleration Specialist for Auth0 to drive customer success and deep product adoption within Global 2000 accounts. You will guide customers through deployments, advise on architecture, and partner with enterprise teams to maximize platform value.

In this developer-centric role, you’ll influence product roadmaps, enable customer developers with actionable samples, and support NPIs while collaborating with cross-functional teams across GTM, services, and product

Qualifications

• 6+ years in a customer-facing technical GTM role delivering identity or SaaS solutions.
• Expert-level understanding of the Auth0 platform and CIAM patterns, including low-friction authentication and high-volume user management.
• Proven ability to read, write, and debug full-stack code using JavaScript/TypeScript, Node.js, React, and mobile SDKs.

Responsibilities

• Post-Sales Architectural Advisory & Troubleshooting with G2K Enterprise Customers.
• Pre-Sales & NPI Launch Support with PoCs, demos, and enablement assets.
• Developer Enablement & Prototyping for Auth0 Actions, SDK blueprints, and modern full-stack patterns.
• Product & NPI Feedback Loop between G2K customers and Auth0 Product Management.
• Field & Customer Mentorship through reusable code samples and docs for teams.
• AI Tooling & Automation to accelerate code generation and documentation.
• Multi-Project Execution with fast response to escalations and GTM activities.

Skills

JavaScript/TypeScript

Node.js

React

Mobile SDKs

Education

Bachelor's degree in CS/IT

Tools

Auth0

CIAM

Job description

Title of Job: Senior Product Acceleration Specialist - Auth0
Reports to: Director, Product Acceleration

Location: Chicago, Illinois; New York, New York; Washington, DC

Department: Product Acceleration Team-394

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

Job Purpose

As a Senior Product Acceleration Specialist for Auth0, you will play a critical role in driving customer success, deep product adoption, and long-term retention across Okta’s most strategic Global 2000 (G2K) enterprise accounts. In this highly technical, developer-centric role, you will act as a trusted advisor to enterprise engineering, architecture, security, and application teams, helping them deploy complex, low-friction, high-volume Customer Identity and Access Management (CIAM) solutions on the Auth0 platform.

Leveraging your deep Auth0 domain knowledge, you will guide customers through their deployment journeys by supporting key architectural decisions, driving optimal platform usage, and troubleshooting complex technical issues. Operating at the intersection of post-sales support, developer enablement, and product innovation, your core focus will include deploying modern front-end frameworks alongside validating New Product Introductions (NPIs). In doing so, you will act as the essential feedback bridge between G2K engineering teams and Auth0’s Product Management.

Duties & Responsibilities

• Post-Sales Architectural Advisory & Troubleshooting: Partner directly with G2K Enterprise Customers to guide complex implementation patterns, navigate key architectural decisions, and resolve complex configuration challenges to maximize platform capabilities.
• Pre-Sales & NPI Launch Support: Partner with Sales Engineering and Go-To-Market (GTM) teams during the rollout of New Product Introductions (NPIs). Develop high-impact Proof of Concepts (PoCs), early-adopter demonstrations, and technical enablement assets to help secure technical wins and drive initial pipeline for emerging Auth0 capabilities within G2K accounts.
• Developer Enablement & Prototyping: Assist customer development teams by providing architectural guidance on custom Auth0 Actions, SDK implementation blueprints, and modern full-stack application patterns (Node.js, TypeScript, React, Mobile).
• Product & NPI Feedback Loop: Act as a technical liaison between G2K Enterprise Customers and Auth0 Product Management to identify feature gaps, test early-stage NPIs, and drive product roadmap enhancements based on real-world enterprise needs.
• Field & Customer Mentorship: Create reusable code samples, technical documentation, and enablement guides to train G2K teams (Professional Services, Customer Success, Pre-Sales, Partners) and customer developers on advanced Auth0 capabilities.
• AI Tooling & Automation: Leverage AI tools and LLM workflows to accelerate code generation, SDK debugging, technical documentation, and complex implementation analysis.
• Multi-Project Execution: Manage multiple concurrent technical engagements effectively while prioritizing tasks to ensure high customer satisfaction, which includes providing a rapid, hands-on response to high-priority customer escalations and fast-moving GTM activities.

Qualifications & Technical Requirements

• Experience: 6+ years in a customer-facing technical field role within a Go-To-Market (GTM) organization (e.g., Pre-Sales/Sales Engineering, Professional Services, Solutions Architecture, Technical Account Management, Customer Success, or Senior Support) delivering identity or SaaS solutions to enterprise accounts.
• Auth0 & CIAM Depth: Expert-level understanding of the Auth0 platform and modern Customer Identity and Access Management (CIAM) patterns, including low-friction authentication, high-volume user management, and extensibility via custom Auth0 Actions.
• Full-Stack Development Skills: Proven experience reading, writing, and debugging full-stack application code using JavaScript/TypeScript, Node.js, React, and modern Mobile SDKs.
• Identity Protocols & Security: Deep understanding of identity federation, access control frameworks, and core protocols including SAML 2.0, OAuth 2.0, OpenID Connect (OIDC), and SCIM.
• Identity Security & Threat Defense: In-depth knowledge of the CIAM threat landscape, with a proven ability to design and scale resilient authentication flows that mitigate both traditional identity attacks (credential stuffing, account takeover, automated bot attacks, etc.) and emerging next-generation threats (AI-driven social engineering, LLM-based phishing, and automated fraud attacks, etc.)
• G2K Enterprise Experience: Demonstrated history of navigating complex, large-scale IT landscapes, web technologies, and cloud architectures for G2K customers.
• Communication & Advisory: Exceptional ability to translate complex technical/developer concepts to non-technical stakeholders and strategically guide senior engineering leaders.
• Education: A Bachelor's degree (or equivalent) in Computer Science, Information Technology, or a related discipline is required.

Below is the annual base salary range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.

The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between: $169,000 — $232,000 USD

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