Senior Procurement Manager, Supplier Relationship Management

ABM industries; Atlanta (GA); Sur place; USD 110 000 - 145 000; Plein temps

Avantages offerts par ce poste

Employee Benefits

Competitive Pay

Résumé du poste

ABM Industries in Atlanta seeks a Senior Manager of Supplier Relationship Management & Operations to lead onboarding, enablement, CLM, and supplier lifecycle for 8,000+ vendors. You will own governance, data quality, and cross-functional collaboration with Procurement, IT, Risk, and Legal to ensure scalable supplier programs.

The role requires Coupa SIM expertise, catalog and master data governance, and strong leadership to deliver SLA-driven outcomes and continuous improvement across the

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 7-10+ years in procurement operations, supplier relationship management, or related fields.
• 3-5+ years of people leadership with cross-functional accountability.
• Experience leading high-volume enterprise operations with competing priorities and SLAs.
• Experience with Coupa or a similar procurement platform; Coupa SIM, CSP, catalogs, supplier master data, integrations.
• Experience implementing or administering a CLM solution with lifecycle maintenance.
• Strong leadership and ability to translate strategy into execution with measurable results.
• Knowledge of supplier lifecycle management, onboarding, enablement, master data, and supplier experience.
• Ability to use KPIs and data to manage capacity, workload, SLA, backlog, and risk.
• Strong analytical, problem-solving, stakeholder management, and executive communication skills.
• Experience with ServiceNow and Power BI; familiarity with OCF and MDM preferred.
• Ability to drive automation/AI/self-service and maintain business continuity in a fast-paced environment.

Responsabilités

• Lead Supplier Onboarding and Enablement with end-to-end accountability for lifecycle operations and service delivery.
• Oversee onboarding, maintenance, reactivation, deactivation, and profile changes through Coupa SIM and related systems.
• Govern Enablement activities including CSP adoption, supplier communications, and enablement support.
• Manage workload, staffing, capacity, cross-training, SLAs, escalation paths, and team performance.
• Oversee catalog governance and PunchOut enablement in partnership with suppliers, Category Management, and Technology.
• Partner with MDM and Technology to resolve integration failures; drive root-cause analysis and corrective actions.
• Lead supplier support channels including ServiceNow, supplier mailbox inquiries, and Supplier Town Halls.
• Establish and monitor KPIs for cycle time, SIM processing, ticket volume/aging, backlog, SLA performance, and data quality.
• Serve as senior escalation point for complex supplier, system, and relationship issues; coordinate cross-functional resolution.
• Develop team capability, process standardization, automation, self-service, and risk mitigation.
• Lead CLM implementation, including requirements, design, testing, training, adoption, and steady-state operations.
• Manage CLM repository and lifecycle: loading contracts, metadata, renewals, expirations, and updates with stakeholders.
• Provide supervisory leadership across onboarding and enablement resources; manage performance and capacity planning.
• Own high-volume supplier intake, ServiceNow support, integration issue resolution, and supplier-facing support.
• Ensure SLAs, cycle times, backlog, and quality; maintain business continuity and continuous improvement.

Connaissances

Coupa SIM

Supplier Onboarding

Leadership

KPIs & Data Analytics

ServiceNow

Power BI

Formation

Bachelor's degree in Business or related field

Outils

Coupa

ServiceNow

Microsoft Office

Power BI

Description du poste

Overview

The Senior Manager, Supplier Relationship Management & Operations leads ABM's Supplier Onboarding and Supplier Enablement functions and is accountable for an efficient, compliant, and scalable supplier lifecycle from onboarding through ongoing enablement and support.

The role provides strategic and operational leadership across Coupa SIM, supplier enablement, supplier master data, catalogs, supplier support, relationship management, and related integrations. It owns service delivery, team performance, capacity, process governance, SLAs, supplier experience, risk, and continuous improvement while partnering with Procurement, Purchasing Operations, AP, MDM, Technology, Finance, Risk, Legal, and business stakeholders.

The role also owns the Contract Lifecycle Management (CLM) implementation and ongoing operational administration, including contract loading, repository and metadata quality, workflow and process adoption, lifecycle maintenance, and coordination with Legal, Procurement, Technology, and business stakeholders.

**Experience with Coupa or a comparable procurement platform; Coupa SIM, CSP, catalogs, supplier master data, integrations, and transformation experience is required.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Employee Benefits | Staff & Management

Pay: $110,000.00 - $145,000.00/yr

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on the applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Responsibilities

• Lead Supplier Onboarding and Supplier Enablement with end-to-end accountability for supplier lifecycle operations, service delivery, team performance, and supplier experience.
• Oversee supplier onboarding, maintenance, reactivation, deactivation, and profile changes through Coupa SIM and related systems in accordance with ABM policies and controls.
• Govern Supplier Enablement activities, including Form 1/Form 2 review and approval, CSP adoption, supplier communications, and enablement support.
• Manage workload, staffing, prioritization, capacity, cross-training, backup coverage, SLAs, escalation paths, quality standards, and team performance.
• Oversee hosted catalog governance and PunchOut enablement in partnership with suppliers, Category Management, and Technology.
• Partner with MDM and Technology to resolve Coupa, MDM, OCF, and related integration failures; drive root-cause analysis and corrective actions.
• Lead supplier support channels, including ServiceNow, supplier mailbox inquiries, Supplier Office Hours, Supplier Town Halls, training, and self-service resources.
• Establish and monitor KPIs for cycle time, SIM processing, ticket volume/aging, backlog, SLA performance, escalations, data quality, and productivity.
• Serve as the senior escalation point for complex supplier, system, and relationship issues and coordinate cross-functional resolution.
• Develop team capability and drive process standardization, documentation, automation, AI, self-service, transformation initiatives, testing, and risk mitigation.
• Lead the Contract Lifecycle Management (CLM) implementation, including requirements, process design, testing, deployment, training, adoption, and transition to steady-state operations.
• Manage the CLM repository and contract lifecycle by loading executed contracts, maintaining contract records and metadata, monitoring renewals, expirations, obligations, and key dates, and coordinating updates with Legal, Procurement, Technology, and business stakeholders.
• Leads Supplier Relationship Management and Supplier Operations supporting an enterprise supplier base exceeding 8,000 active vendors.
• Provides supervisory leadership across supplier onboarding and enablement resources, including performance management, workload allocation, capacity planning, and development.
• Owns high-volume supplier intake, ServiceNow support, supplier lifecycle processing, catalog enablement, integration issue resolution, and supplier-facing support.
• Accountable for SLAs, cycle times, backlog, quality, controls, business continuity, continuous improvement, and cross-functional outcomes.
• Owns CLM implementation and ongoing administration, including contract loading, repository accuracy, lifecycle data maintenance, renewal and expiration visibility, controls, and user support.

Qualifications

• Bachelor's degree in Supply Chain, Procurement, Business Administration, Finance, Operations, Information Systems, or related field; equivalent relevant experience may be considered.
• 7-10+ years of progressive experience in procurement operations, supplier relationship management, supplier onboarding/enablement, Source-to-Pay, Procure-to-Pay, or related operations.
• 3-5+ years of people leadership experience with accountability for operational performance, workload management, and complex cross-functional processes.
• Experience leading high-volume enterprise operations with competing priorities, service-level expectations, and senior stakeholders.
• Experience with Coupa or a comparable procurement platform; Coupa SIM, CSP, catalogs, supplier master data, integrations, and transformation experience strongly preferred.
• Experience implementing or administering a Contract Lifecycle Management (CLM) solution, including contract repository migration or loading, metadata governance, workflow and process design, testing, training, and ongoing lifecycle maintenance.
• Strong operational and people leadership skills with the ability to translate strategy into measurable execution and develop high-performing teams.
• Strong knowledge of supplier lifecycle management, onboarding, enablement, master data, purchasing dependencies, controls, and supplier experience.
• Demonstrated ability to use KPIs and data to manage capacity, workload, SLA performance, backlog, risk, and continuous improvement.
• Strong analytical, root-cause analysis, problem-solving, decision-making, stakeholder management, and executive communication skills.
• Experience with ServiceNow, Microsoft Office, and analytics tools such as Power BI; familiarity with OCF and MDM platforms preferred.
• Ability to lead change, identify automation/AI/self-service opportunities, resolve escalations, and maintain business continuity in a fast-paced environment.