Senior Process & Production Readiness Leader (Payments)

COMFORT SYSTEMS; Chicago (IL); On-site; USD 99,000 - 113,000; Full time

Job summary

Capital One is seeking a proactive Principal Process Manager to lead operational readiness for client onboarding, deliver rapid-response production support, and leverage data to identify continuous process improvements.

You will need sharp critical thinking, strong Excel/Google Sheets analysis, and the ability to collaborate across multi-disciplinary teams to ensure stable operations.

Qualifications

• Bachelor’s Degree or military experience is required.
• At least 3 years of experience in process management, operations or project management in financial services.
• At least 1 year of experience creating pivot tables, manipulating data and analyzing trends with Microsoft Excel or Google Sheets.

Responsibilities

• Lead operational readiness for client onboarding and define workflows.
• Provide production support and rapid issue resolution for on-going operations.
• Analyze operational data to identify trends and suggest improvements.
• Collaborate with cross-functional teams and communicate insights to leadership.

Skills

Process management

Operations

Project management

Pivot tables

Excel / Sheets

Education

Bachelor’s Degree or military experience

Tools

Microsoft Excel

Google Sheets

Job description

Capital One is seeking a proactive Principal Process Manager to lead operational readiness for client onboarding, deliver rapid-response production support, and leverage data to identify continuous process improvements.

You will need sharp critical thinking, strong Excel/Google Sheets analysis, and the ability to collaborate across multi-disciplinary teams to ensure stable operations.