Senior Operational Readiness & Production Lead

Capital One; Riverwoods (IL); On-site; USD 99,000 - 113,000; Full time

Benefits offered by this job

Health benefits

Performance-based incentives

Inclusive benefits

Job summary

Capital One in Illinois is seeking a Principal Process Manager to own operational readiness for client onboarding and provide rapid-response production support across networks. You will drive process excellence, define procedures, and serve as a SME for ongoing operations.

You will analyze data with Excel/Google Sheets to identify trends, root causes, and opportunities for automation, and you will communicate complex concepts clearly to technical and business leaders, partnering with

Qualifications

• Bachelor’s Degree or military experience.
• At least 3 years of experience in process management, operations or project management within financial services.
• At least 1 year of experience creating pivot tables, manipulating data and analyzing trends with Microsoft Excel or Google Sheets.

Responsibilities

• Formulate operational workflows, execution scopes, and process guidelines to ensure operational readiness prior to client launches.
• Define and validate operational procedures to guarantee seamless execution as new partners and programs are onboarded.
• Serve as the first line of defense for post-launch operational and production support across supported networks.
• Diagnose, troubleshoot, and resolve performance anomalies (investigating dips in approval rates, transaction flow disruptions, or operational bottlenecks).
• Actively manage and escalation operational risks and customer-impacting issues to leadership.
• Build deep domain expertise in specific lines of business, including the Restricted Authorizations Network (RAN).
• Analyze operational data to identify trends, pinpoint root causes, and propose value-add process enhancements and automation.
• Compare implemented operational solutions against original objectives and make required adjustments to ensure high-quality delivery.
• Utilize advanced Excel / Google Sheets tools (pivot tables, formulas, data aggregation) to extract actionable operational insights from the data.
• Communicate complex operational concepts clearly to both technical teams and business leadership. Partner with team members and cross-functional peers to align operational strategies with business execution

Skills

Pivot tables

Data analysis

Excel

Google Sheets

Process management

Project management

Education

Bachelor’s Degree or military experience

Job description

Capital One in Illinois is seeking a Principal Process Manager to own operational readiness for client onboarding and provide rapid-response production support across networks. You will drive process excellence, define procedures, and serve as a SME for ongoing operations.

You will analyze data with Excel/Google Sheets to identify trends, root causes, and opportunities for automation, and you will communicate complex concepts clearly to technical and business leaders, partnering with