Senior Process Improvement Specialist

AMN Healthcare; Dallas (TX); Hybrid; USD 82,000 - 98,000; Full time

Job summary

AMN Healthcare seeks a Senior Process Improvement Specialist, Business Process Effectiveness, to drive enterprise-wide Lean and Six Sigma initiatives, optimizing end-to-end processes and enhancing customer experiences.

You will partner with department leaders to manage scope, schedules, risks, and stakeholder communications, while mentoring teams in process design and documentation. This role supports organizational changes and continuous improvement across AMN.

Qualifications

• Bachelor's Degree plus 5-7 years of work experience OR High School Diploma/GED plus 9-11 years of work experience.
• Six-Sigma - Green Belt or Black Belt preferred
• Program Management Professional (PgMP) preferred
• Enterprise systems implementation experience

Responsibilities

• Partners with department leadership and project stakeholders to support successful execution of projects focused on process improvement and operational effectiveness.
• Leads projects throughout the lifecycle: scope, schedule, resources, risks, issues, and change management.
• Develops and maintains project documentation, workplans, and supporting materials to ensure objectives are achieved.
• Schedules and facilitates project meetings, workshops, and stakeholder sessions with agendas and follow-up actions.
• Participates in solution design and develops process workflows, identifying cross-functional impacts and opportunities.
• Prepares and communicates project status updates, risks, milestones, and outcomes to stakeholders and leadership.
• Supports development and implementation of new workflows from improvement efforts and organizational changes.

Skills

Analytical

Facilitation

Communication

Organization

Education

Bachelor's Degree + 5-7 years OR HS Diploma + 9-11 years

Job description

Job Description Welcome to AMN Healthcare — Where Talent Meets Purpose

Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you. At AMN Healthcare, we don’t just offer jobs — we build careers that make a difference.

Why AMN Healthcare? Because Excellence Is Our Standard: Named to Becker’s Top 150 Places to Work in Healthcare — three years running. Consistently ranked among SIA’s Largest Staffing Firms in America. Honored with Modern Healthcare’s Innovators Award for driving change through innovation. Proud holder of The Joint Commission’s Gold Seal of Approval for Staffing Companies since 2006.

The Senior Process Improvement Specialist, Business Process Effectiveness, understands how business processes operate and ensures that they continue to meet customer and business demands. This role actively plans, leads, and communicates activities to ensure goals and objectives of key project initiatives are accomplished within the prescribed time frame and funding parameters, while constantly looking at the end-to-end processes and impacting customers and AMN overall.

Job Responsibilities

Partners with department leadership and project stakeholders to support the successful execution of projects and initiatives focused on process improvement and operational effectiveness.

Leads projects throughout the project lifecycle, including scope, schedule, resources, risks, issues, and change management.

Develops and maintains project documentation, workplans, and supporting materials to ensure project objectives are achieved.

Schedules and facilitates project meetings, workshops, and stakeholder sessions, including agendas, documentation, and follow-up actions.

Participates in solution design and develops process workflows for assigned projects and process improvement initiatives, identifying cross-functional impacts and opportunities.

Prepares and communicates project status updates, risks, milestones, and key outcomes to stakeholders and leadership.

Supports the development and implementation of new workflows resulting from process improvement efforts, organizational changes, and business initiatives.

Communicates with cross-functional teams regarding project progress, operational needs, and continuous improvement opportunities.

Facilitates Continuous Improvement (CI) projects using Lean, Six Sigma, and other process improvement methodologies to analyze current-state performance, identify root causes, and implement sustainable solutions.

Leads process discovery sessions, workflow documentation, data analysis, and improvement workshops to drive operational excellence, increase efficiency, and enhance customer and employee experiences.

Key Skills

Analytical Facilitation Communication Organization

Qualifications

Education & Years of Experience

Bachelor's Degree plus 5-7 years of work experience OR High School Diploma/GED plus 9-11 years of work experience

Certifications

Six-Sigma - Green Belt (GB) - Black Belt (BB) (Preferred)

Program Management Professional (PgMP) (Preferred)

Additional Experience

Business operations experience

Business analysis and process designs/documentation experience

Enterprise systems implementation experience

Work Environment / Physical Requirements

Work is performed in an office/home office environment. Team Members must have the ability to operate standard office equipment and keyboards. AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Our Core Values

• Respect


• Passion


• Continuous Improvement


• Trust


• Customer Focus


• Innovation

At AMN we embrace the ways we are similar and different; respecting all voices and ensuring everyone has the opportunity to contribute to our collective success. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We cast a wide net to recruit and retain competitive talent and build healthcare workforces supportive of the communities we serve. We believe in the power of compassion and collaboration to build healthy communities where access to quality care is available to all.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

Pay Rate $82,000 - $97,500 Salary Final pay rate is dependent on experience, training, education, and location.