Senior Process Improvement (PI) Specialist - Performance Excellence (Days)

tannercareers; Georgia; On-site; USD 100,000 - 140,000; Full time

Job summary

TannerCareers is seeking a Senior Process Improvement Lead to drive enterprise‑level improvement initiatives that elevate customer value and business outcomes. You will collaborate with cross‑functional teams, translate objectives into actionable plans, and communicate progress to stakeholders and leadership.

The role focuses on developing robust processes, leveraging healthcare analytics, and guiding change management efforts while maintaining rigorous timelines and quality standards.

Qualifications

• Master’s degree preferred.
• Six+ years of related process-improvement experience, preferably in healthcare operations.
• Excellent oral and written communication, organizational and presentation skills.
• Experience working with client staff and leadership to develop processes, frameworks, communications, training, and change management materials.
• Experience collaborating with project leadership to define goals and execute requirements.
• Direct experience creating process models in MS Visio.
• Experience working in teams to achieve client-driven objectives.
• Ability to work independently or in a team; able to set priorities and meet deadlines.
• Knowledge of healthcare analytics and CMS metrics (HEDIS, PQRS, NHSN) a plus.
• Demonstrated eagerness to learn new skills and drive positive changes.

Responsibilities

• Lead delivery of business improvement projects to enhance customer and business value.
• Collaborate with team members across enterprise-wide structures.
• Provide frequent project updates to stakeholders, departments, and management.
• Ensure deadlines are met, issues identified and mitigated, and leaders informed of risks.

Skills

Process improvement

Communication

Stakeholder management

Requirements gathering

Teamwork

Self-management

Healthcare analytics

Learning mindset

Lean Six Sigma Black Belt

Education

Master's Degree

Tools

MS Visio

Job description

Lead the delivery of business improvement projects to enable improvements in customer and business value. Collaborate with team members who work across enterprise-wide organizational structures. Provide frequent communication about projects to stakeholders, departments, and management to ensure projects deadlines are met, issues are identified and mitigated, and leaders are informed of any risks

Required Knowledge & Skills

Education: Master's Degree (Preferred)

Experience: Six years of related experience. Requires advanced knowledge in highly specialized systems and procedures.

Licenses and Certifications

NONE REQUIRED

Qualifications

• Lean Six Sigma Black Belt (Preferred)
• Six or more years of process improvement experience. Experience in healthcare operations preferred.
• Exceptional oral and written communication, organizational and presentation skills.
• Experience in interacting with client staff and leadership in the development of processes, frameworks, communications, training, and change management materials
• Experience interacting with Project leadership to define project goals, objectives, purpose, and then executing on defined requirements
• Direct experience with developing process models in MS Visio
• Experience working as a part of a team to achieve client-driven objectives and requirements
• Ability to work independently or in a team, set priorities and meet deadlines.
• Knowledge of healthcare analytics and CMS reported metrics (HEDIS, PQRS, NHSN,... ) a plus.
• Demonstrated desire to learn new skills and drive changes in a positive spirit of cooperation and collaboration