Manager, Performance Improvement

Memorial Health; Springfield (IL); On-site; USD 60,146 - 96,225; Full time

Job summary

A healthcare organization in Springfield, IL, seeks a Manager for its Lean Six Sigma program. The role involves leading performance improvement initiatives, collaborating with executives, and developing teams to embed Lean Six Sigma principles across operational practices. Candidates should have a Master’s degree in a relevant field and Six Sigma Black Belt certification, along with significant experience in quality management within healthcare settings. This position offers a salary ranging from $43.66 to $69.85 per hour.

Qualifications

• Master's degree in Nursing, Business, Management Engineering, or related discipline required.
• American Society of Quality Six Sigma Black Belt certification required.
• Minimum of 5 years of performance improvement experience with LEAN/DMAIC methodology.

Responsibilities

• Lead Lean Six Sigma program design and implementation.
• Recruit and develop colleagues providing performance improvement support.
• Oversee and lead system-wide performance improvement initiatives.

Skills

Coaching and mentoring

Project management

Analytical thinking

Change management

Communication

Team leadership

Education

Master’s degree in relevant field

Tools

Lean Six Sigma methodologies

Job description

Overview

Overview: This role leads Memorial Health’s Lean Six Sigma program and manages colleagues who provide performance improvement support across Memorial Health. Responsible for embedding Lean Six Sigma principles into daily operations, ensuring system-wide alignment of improvement initiatives with strategic priorities, and developing people and processes to achieve sustained results. The Manager partners with executives, physicians, and leaders across all affiliates to drive enterprise-wide quality and operational excellence.

USD $43.66/Hr. Max USD $69.85/Hr.

Education & Qualifications

Education

• Master’s degree in an applicable discipline (Nursing, Business, Management Engineering, Industrial Engineering, or Organizational Behavior) or related field required.

Licensure/Certification/Registry

• American Society of Quality (ASQ) Six Sigma Black Belt certification required.
• Master Black Belt certification preferred.

Experience

• Minimum of 5 years of performance/operations improvement experience required utilizing LEAN/DMAIC methodology.
• Minimum of two (2) years of previous supervisory/management experience is required.
• Demonstrated success implementing Lean Six Sigma at the organizational or system level.
• Demonstrated experience working effectively with physicians and operational leaders in a complex healthcare environment.
• Experience with accreditation and regulatory standards (e.g., Joint Commission, CMS, Malcolm Baldrige National Quality Award Health Care criteria) preferred.

Other Knowledge/Skills/Abilities

• Strong ability to coach and mentor Green Belts, Black Belts, and colleagues at all levels.
• Advanced skills in project management, change management, and facilitation.
• Achievement Orientation: a concern for surpassing standards of excellence. Standards may involve past performance, objective measures, outperforming others, challenging goals, or redefining standards through innovation.
• Analytical Thinking: ability to break down issues, organize parts, set priorities, and identify relationships and timelines.
• Collaboration: ability to work cooperatively with others not formally led; teamwork oriented.
• Communication: ability to convey meaning clearly in written and verbal form.
• Initiative: ability to identify problems or opportunities and take proactive action.
• Process and Quality Management: ability to analyze and design or improve processes with high reliability and continuous quality improvement.
• Team Leadership: ability to lead groups toward shared goals and hold colleagues accountable.

Responsibilities

• Leadership & Program Management
  • Collaborate with System Director on the design, implementation, and sustainability of the Lean Six Sigma program across Memorial Health.
  • Partner with system and affiliate leadership to prioritize and resource enterprise initiatives aligned with strategy.
  • Provide oversight and monitoring of the system wide Lean Six Sigma project portfolio.
• People Leadership
  • Recruit, supervise, and develop colleagues providing PI support across all affiliates.
  • Provide coaching, mentoring, and professional development opportunities for PI colleagues, Green Belts, and Black Belts.
  • Conduct annual evaluations, succession planning, and workforce development strategies for the PI function.
• Performance Improvement & Consulting
  • Lead or oversee high-impact, system-wide projects to improve quality, patient safety, efficiency, and financial performance.
  • Serve as trusted advisor to executives, leaders, and physicians, providing expert consultation and facilitation.
  • Support leaders in scoping and resourcing improvement opportunities.
• Education & Capability Building
  • Oversee and contribute to the design and delivery of Lean Six Sigma training for all levels.
  • Ensure rigor and consistency of PI education across Memorial Health.
  • Build a culture of continuous improvement through training, coaching, and knowledge transfer.
• Metrics, Reporting & Accountability
• Develop, maintain, and monitor system-wide dashboards and reporting for improvement initiatives.
• Track and communicate progress against organizational policies and ensure accountability for outcomes and sustainability of improvements.
• Professional Development & Engagement
  • Maintain professional certification and growth through continuing education, seminars, workshops, and professional affiliations.
  • Represent Memorial Health in professional forums and community organizations to share best practices and elevate the organization’s profile.
• Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.