Senior Process Improvement Analyst

TEKsystems; Colorado Springs (CO); On-site; USD 56,000 - 63,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short/long-term disability

Health Spending Account (HSA)

Transportation benefits

PTO / Vacation / Sick Leave

Job summary

TEKsystems is seeking a Senior Process Improvement Analyst in Colorado Springs, CO, on a primarily onsite contract-to-hire basis. The role focuses on partnering with leaders to identify opportunities, facilitate change initiatives, and deliver measurable outcomes using Lean, Six Sigma, and DMAIC across a large organization.

You will map processes, analyze current vs future states, develop business cases, and create reports for executive leadership, with the potential for hybrid flexibility after

Qualifications

• Experience leading process improvement initiatives across multiple departments where you were not the SME.
• Strong presentation, facilitation, and communication skills, including executive-facing interactions.

Responsibilities

• Identify opportunities for operational improvement with leadership and stakeholders.
• Facilitate process improvement initiatives across teams and departments.
• Lead process mapping and CJM, current-state/future-state analysis.
• Conduct training sessions, workshops, rapid improvement events, and strategic planning.
• Apply Lean, Six Sigma, DMAIC, and related methodologies to improve efficiency.
• Develop metrics, KPIs, and dashboards to measure outcomes.

Skills

Process Mapping

Customer Journey Mapping

Current-State / Future-State Analysis

Lean Methodology

Six Sigma

DMAIC

Continuous Improvement Frameworks

Tools

Visio

Lucidchart

Microsoft Office Suite

Microsoft Project

Job description

Senior Process Improvement Analyst

• Root Cause Analysis

Colorado Springs, CO

6-Month Contract-to-Hire

Conversion Salary: $86,000 - $96,000 (based on experience)

Primarily On-Site (potential hybrid flexibility after onboarding)

About The Opportunity

We are seeking a Senior Process Improvement Analyst to help drive operational excellence across a large and complex organization. This role is ideal for someone who enjoys partnering with leaders across multiple departments, identifying opportunities for improvement, facilitating change initiatives, and delivering measurable business outcomes.

Rather than supporting a single team or business function, you'll work across the organization, helping stakeholders optimize processes, improve service delivery, and make data-driven decisions through continuous improvement methodologies.

What You'll Be Doing

• Partner with leadership and departmental stakeholders to identify opportunities for operational improvement.
• Facilitate process improvement initiatives across teams and departments.
• Lead process mapping, customer journey mapping, and current-state/future-state analysis.
• Conduct training sessions, workshops, rapid improvement events, and strategic planning initiatives.
• Apply Lean, Six Sigma, DMAIC, and related methodologies to improve efficiency and effectiveness.
• Develop metrics, KPIs, and dashboards to measure improvement efforts and business outcomes.
• Create business cases and ROI analyses for proposed process improvements.
• Perform root cause analysis and leverage data to support decision-making.
• Develop reports, recommendations, and presentations for executive leadership.
• Support change management efforts and help drive stakeholder adoption of new processes.

Required Qualifications

Experience leading process improvement initiatives across departments where you were not the subject matter expert.

Strong Experience With

• Process Mapping
• Customer Journey Mapping (CJM)
• Current-State / Future-State Analysis

Hands-on Experience Applying

• Lean Methodology
• Six Sigma
• DMAIC
• Continuous Improvement Frameworks

Proven Ability To

• Influence stakeholders without direct authority
• Build consensus and gain buy-in
• Manage resistance to change
• Partner effectively with cross-functional teams

Strong presentation, facilitation, and communication skills, including executive-facing interactions.

Preferred Qualifications

• Six Sigma Certification
• Shingo Certification
• Equivalent Continuous Improvement Certifications

Additional Skills

• Seven Quality Tools
• Root Cause Analysis
• Data Analysis and Trending
• Business Case Development
• Project Management Fundamentals
• Microsoft Office Suite
• Visio and/or Lucidchart
• Microsoft Project

What Makes This Role Interesting?

• Direct visibility with County leadership and executive stakeholders
• Opportunity to drive improvements across multiple agencies and departments
• Heavy focus on Customer Journey Mapping and service delivery improvement
• Ability to influence organizational change without being tied to a single function
• Meaningful work that improves the resident experience throughout El Paso County
• Strong leadership support for continuous improvement initiatives
• Opportunity to solve complex challenges that exist between teams, not just within them

Interview Process

• Initial Recruiter Screen
• In-Person Panel Interview

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

Eligibility

Eligible For The Following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract to Hire position based out of Colorado Springs, CO.

Pay range for this position: $41.00 - $46.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Pay And Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline: This position is anticipated to close on Oct 28, 2026.

This is a fully onsite position in Colorado Springs, CO.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.