Senior Process & Experience Architect

Dexian; Buffalo (NY); Hybrid; USD 85,000 - 110,000; Full time

Job summary

A leading staffing solutions firm is seeking a Business Process Manager to lead process improvement initiatives and facilitate collaboration with cross-functional teams. This role involves designing effective processes and driving stakeholder engagement to enhance client and employee experiences. The ideal candidate has over 5 years of experience in business process management and strong analytical skills. This position is based in New York and offers the opportunity for growth within a dynamic organization.

Qualifications

• 5+ years leading cross‑functional process improvement and design thinking initiatives.
• Experience in business process management and design.
• Strong analytical and problem-solving abilities.

Responsibilities

• Lead and support discovery with cross‑functional partners.
• Design and facilitate stakeholder working sessions.
• Create reusable artifacts like process maps and documentation.
• Maintain delivery momentum with internal leads.
• Communicate progress and risks with documentation.

Skills

Process Improvement

Stakeholder Management

Analytical Problem-Solving

Requirements Writing

Experience Design

Job description

A leading staffing solutions firm is seeking a Business Process Manager to lead process improvement initiatives and facilitate collaboration with cross-functional teams. This role involves designing effective processes and driving stakeholder engagement to enhance client and employee experiences. The ideal candidate has over 5 years of experience in business process management and strong analytical skills. This position is based in New York and offers the opportunity for growth within a dynamic organization.