Senior Process Analyst: Lean Data-Driven Initiatives

Marsh McLennan Agency; New York (NY); Hybrid; USD 75,000 - 139,000; Full time

Benefits offered by this job

Hybrid work

Tuition reimbursement

Stock purchase opportunities

Charitable contribution match

401(k) retirement programs

Job summary

Marsh McLennan Agency is seeking a Senior Process Analyst for the Northeast Region to optimize service delivery, workflows, and customer experience. You will collaborate with business units across MMA-Northeast including Business Insurance, Private Client Services, and Employee Health & Benefits.

The role requires Lean/Six Sigma expertise, data analysis, and experience with Excel/SQL and Power BI. A hybrid work model and incentives are available; the position reports to the Director of the

Qualifications

• 3+ years of direct insurance experience in a corporate or professional services environment, AND/OR 3+ years managing process improvement projects.
• LEAN / Six Sigma Certification(s)
• Data analysis: proficiency in data cleaning and preprocessing; experience with Excel and SQL
• Reporting: ability to create clear reports that summarize data insights; experience with BI tools such as Excel and Power BI
• Data visualization: creating charts, graphs, and dashboards

Responsibilities

• Lead LEAN improvement initiatives, independently and with cross-functional teams—to enhance MMA-NE service delivery.
• Implement projects using Agile methodology, ensuring agreed objectives are met.
• Participate in national MMA committees related to systems, operations, and training.
• Communicate effectively with internal and external customers in both oral and written formats; present organized, professional, solution-focused information.

Skills

Data analysis

Data visualization

Communication

LEAN / Six Sigma

Agile methodology

Tools

Excel

SQL

Power BI

Job description

Marsh McLennan Agency is seeking a Senior Process Analyst for the Northeast Region to optimize service delivery, workflows, and customer experience. You will collaborate with business units across MMA-Northeast including Business Insurance, Private Client Services, and Employee Health & Benefits.

The role requires Lean/Six Sigma expertise, data analysis, and experience with Excel/SQL and Power BI. A hybrid work model and incentives are available; the position reports to the Director of the