Senior Print & Direct Mail Production Lead

JPMorganChase; Columbus (OH); On-site; USD 80,000 - 110,000; Full time

Job summary

JPMorgan Chase is seeking a hands‑on Print & Direct Mail Production Manager to plan, source, and manage third‑party print and mail production across multiple campaigns. You will build production timelines, manage supplier performance, estimate and control costs, and ensure quality in a risk‑aware manner from intake through final delivery.

As part of the Marketing Execution team, you translate marketing objectives into executable production plans while coordinating with cross‑functional

Qualifications

• 4+ years of experience in print production and/or direct mail production management.
• Demonstrated experience sourcing and managing third‑party vendors, including RFx participation, bid comparisons, and performance management.
• Strong working knowledge of print manufacturing (offset/digital), finishing, and color management.
• Strong working knowledge of direct mail operations, including personalization/variable data printing concepts, address hygiene considerations, and mail drop coordination.
• Proven project management capability: building schedules, managing dependencies, running status meetings, and delivering on time across multiple stakeholders.
• High attention to detail with a strong quality mindset; able to spot production risks and prevent errors.
• Strong communication and stakeholder management skills; able to translate marketing needs into production requirements and explain options/trade‑offs.
• Ability to work effectively in a regulated environment with adherence to controls, approvals, and documented processes.
• Experience managing complex deliverables such as multi‑piece kits, inserts, envelopes, dimensional mail, or coordinated multi‑vendor programs.
• Experience with USPS optimization concepts (classes, presort, commingling, postage savings promotions).

Responsibilities

• Serve as a subject matter expert for print and direct mail production across multiple marketing teams, managing work from request intake through final delivery and/or mail deployment.
• Support multiple concurrent initiatives, balancing priorities across stakeholders and communicating clearly on status, trade‑offs, and decisions.
• Create Lettershop Instructions and technical production specifications (paper, inks, finishing, personalization, postal requirements, packaging, kitting), ensuring feasibility and cost optimization.
• Lead estimates/bids in partnership with the category Sourcing team, compare supplier proposals, and drive cost optimization (e.g., format, paper, finishing, production methods, mailing strategies) while maintaining quality and timing.
• Evaluate, recommend, and assign third‑party print/direct mail suppliers to specific campaigns and projects.
• Build and manage production schedules; proactively identify risks and implement mitigation plans to keep campaigns on track.
• Oversee proofing and approval processes (soft/hard proofs as appropriate), QA checks, Lettershop instructions, and manage corrections when needed.
• Manage supplier relationships and performance related to print and direct mail production, including service levels, quality, turnaround times, and issue resolution.

Skills

Print production

Direct mail

Vendor management

Project management

Stakeholder comms

Regulated environment

Color management

Education

Graphic/Industrial design degree

Tools

InDesign

Lettershop coordination

RFx processes

Job description

JPMorgan Chase is seeking a hands‑on Print & Direct Mail Production Manager to plan, source, and manage third‑party print and mail production across multiple campaigns. You will build production timelines, manage supplier performance, estimate and control costs, and ensure quality in a risk‑aware manner from intake through final delivery.

As part of the Marketing Execution team, you translate marketing objectives into executable production plans while coordinating with cross‑functional