Senior (Principal) Product Manager

Lakeside Software; Ann Arbor (MI); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

FSA

Life Insurance

AD&D Insurance

401(k) Matching

Holidays

Paid Time Off

Sick Time

Career Growth

Collaborative Culture

Job summary

Lakeside Software in Ann Arbor, MI seeks a Senior or Principal Product Manager to own key areas of the SysTrack platform, guiding problems from discovery to delivery and shaping how capabilities evolve. You will work with Engineering, UX, Customer Success, Sales, Support, and other product leaders to set priorities, define requirements, and drive investments across development and release.

The role emphasizes customer engagement, turning ambiguous needs into structured opportunities, translating

Qualifications

• 4–7 years of product management experience in enterprise software.
• Experience owning features or product areas from discovery through delivery.
• Ability to turn ambiguous customer problems into structured product opportunities.

Responsibilities

• Own the roadmap, priorities, and backlog for SysTrack areas.
• Translate direction into epics, features, and acceptance criteria.
• Collaborate with Engineering, UX, Customer Success, Sales, and Support to guide investments.

Skills

Product management

Discovery to delivery

Roadmap ownership

Stakeholder communication

Job description

Lakeside Software is looking for a Senior or Principal Product Manager to own and advance key areas of theSysTrackplatform. You will independently take customer and business problems from discovery through delivery, while developing a clear point of view on how the capabilities you own should evolve.

You will work closely with Engineering, UX, Customer Success, Sales, Support, and other product leaders to understand customer needs, set priorities, define requirements, and guide product investments through development and release.

What You'll Do

• Ownthe roadmap, priorities, and backlog for assigned areas ofSysTrack
• Develop a clear understanding of the customer problems, workflows, and technical capabilities within your product areas
• Engage directly with customers and internal teams to identify pain points, unmet needs, and recurring product opportunities
• Separate underlying customer problems from requested solutions and validate concepts before significant engineering investment
• Translate product direction into clear epics, features, workflows, requirements, and acceptance criteria
• Make and communicate tradeoffs between new functionality, customer requests, usability, technical investment, and defects
• Partner closely with Engineering and UX throughout discovery, planning, implementation, and release
• Make timely product decisions when scope, requirements, or technical constraints change
• Ensure individual investments contribute to a coherentSysTrackexperience
• Represent your product areas in customer conversations, roadmap discussions, and internal planning
• Build expertise in Digital Employee Experience, endpoint management, IT operations, and adjacent markets
• Contribute to broader product planning and identify patterns that may have implications acrossSysTrack

What We're Looking For

• 4–7 years of product management experience, preferably in enterprise software
• Demonstrated experience independently owning software features or product areas from discovery through delivery
• Strong ability to turn ambiguous customer problems into structured product opportunities and requirements
• Sound judgment when balancing customer needs, strategic priorities, technical investment, and delivery constraints
• Experience working directly with engineers on technically complex products
• Experience engaging with customers and translating feedback into product decisions
• Strong written and verbal communication skills
• Comfort making decisions with incomplete information and adjusting as new evidence becomes available

Experience with DEX, endpoint management, ITSM, analytics, observability, enterprise AI, automation, APIs, or other data-intensive enterprise software is helpful.

• Medical, Dental & Vision Insurance
• Flexible Spending
• Short & Long Term Disability Insurance
• Company Paid Life & Voluntary Life & AD&D Insurance
• 401(k) matching
• 11 Days Observed Holidays
• 20 Days PTO
• 5 Days Paid Sick Time
• Opportunities for career development and growth
• A collaborative and supportive team culture