ServiceNow Product Manager (Contract)

10Pearls; Tysons (VA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid time off

Job summary

10Pearls is seeking a senior product manager to own the roadmap and backlog across ServiceNow modules including ITSM, CSM, HR Onboarding, and ITOM AIOps. You will partner with executives to translate business priorities into clear delivery plans and outcomes.

You will design UX-driven forms and service portals, guide change management, and surface risks while prioritizing user stories and aligning with enterprise goals.

Qualifications

• 3+ years of product management experience with ServiceNow across multiple lines (ITSM, CSM, HR Onboarding, ITOM AIOps, IT Service Manager).
• Ability to communicate complex information clearly to executives and stakeholders.
• Experience presenting and influencing a robust group of leaders.

Responsibilities

• Own and maintain the product roadmap and backlog across ServiceNow production instances.
• Design forms and service portals using UX best practices.
• Lead change management for major product initiatives and embed new capabilities.
• Surface and mitigate cross-team risks to keep commitments intact.
• Drive discovery, prioritize user stories, and guide Agile planning.

Skills

ServiceNow

Agile/Scrum

Stakeholder management

Education

Bachelor's degree

Job description

What You\'ll Do

• Own and maintain the product roadmap and backlog across multiple ServiceNow production instances including ITSM, CSM, HR Onboarding, ITOM AIOps, and IT Service Manager
• Design forms and service portals utilizing UX best practices
• Make configuration changes and minor code modifications (HTML and CSS) to support platform needs
• Create reports and dashboards to visualize trends and surface actionable insights for leadership
• Build strong working relationships with business stakeholders and senior leadership to ensure clear and direct communication around product transparency and delivery.
• Effectively manage the scope of approved efforts, and negotiate delivery trade-offs with key leaders and partners as business priorities evolve over time.
• Act as product and technology evangelist and build excitement amongst key stakeholders and senior leadership.
• Orchestrate product review sessions; gracefully accept feedback from stakeholders and maintain flexibility as product requirements and priorities evolve.
• Own change and adoption. Lead change management for major product, platform, and process initiatives — assessing organizational impact, building adoption strategies, and embedding new capabilities into operations to realize intended benefits.
• Surface and clear cross-team risk. Identify delivery and dependency risks across the product domain and adjust plans proactively to keep work moving and commitments intact.
• Conduct stakeholder and target user interviews to identify the most important problems to solve and anticipate future needs.
• Continuously analyze and document all user paths, use cases, gaps, and integrations to ensure complete understanding of product functions and opportunities.
• Lead structured discovery. Drive early-stage discovery to surface constraints, dependencies, and blind spots before they become costly — ensuring teams build the right solution the first time.
• Drive the five levels of Agile planning to deliver on technology commitments.
• In partnership with your team(s), constantly prioritize user stories; balance feature development, defects, and tech debt according to business need.
• Be a champion of continuous improvement and delivery
• Partner with the engineering leads to gain a deep understanding of the technology integrations that enable the functions on our products and platforms.
• Build strong working knowledge of core systems and applications in the IH technology landscape.
• Partner with the UX/UI team to ensure work on products are meeting our standards and goals.
• Be a data-driven thinker: leverage analytics data to understand the severity and pervasiveness of problems and define product success metrics.
• Partner with legal, risk, and security to ensure compliance-related items are met to proper standards.
• Deeply understand the company\'s business model and document key workflows for your areas of oversight.
• Keep a pulse on the competitive and vendor landscape and identify opportunities and strategies to drive business results.
• Generate release and knowledge base documentation and partner on field training activities.
• Run early-stage experiments and beta / pilot programs with early-stage features/products.
• Participate in solutioning; articulate your ideas through wireframes/sketches and research best-in-class solutions.

Who We\'re Looking For

• 3+ years of product management experience with ServiceNow — preferably across multiple product lines including ITSM, CSM, HR Onboarding, ITOM AIOps, or IT Service Manager
• Bachelor\'s degree (B. A.) from four-year college or university or equivalent combination of education and experience
• Experience in real estate, travel, or retail preferred
• Experience presenting and influencing a robust group of stakeholders and senior leaders
• Ability to communicate complex information in simple terms to a wide variety of audiences
• Agile/Scrum mindset and expertise
• Tops-down, strategic thinker
• Strong, proactive communication skills and an ability to work collaboratively are critical
• Ability to negotiate without being adversarial
• Ability to effectively communicate and partner with executives and senior-level leaders
• Ability to lead projects across multiple teams and stakeholders through organization, collaboration, and charisma
• Empathy for the resident and employee experience as an equal footing input to prioritization
• Ability to influence cross-functional teams without formal authority
• Excellent teamwork skills; strong ability to motivate engineering teams and foster creativity
• Excellent ability to manage expectations while making others feel listened to and respected
• Willing to go above and beyond while taking ownership of needs that exist
• Serve as a problem-solver and embrace change

About 10Pearls

10Pearls is a global, purpose-driven AI - native digital engineering partner helping businesses re-imagine, digitalize, and accelerate. As an end-to-end digital technology partner, 10Pearls helps businesses create future-proof, transformative digital products that leverage emerging technologies. 10Pearls' clients include Global 2000 enterprises, high-growth mid-size businesses, and some of the most exciting start-ups from industries like healthcare, fintech, energy, education, real estate, retail, and hi-tech. Headquartered in the Washington DC metro area, 10Pearls has product engineering and software development centers in North America, Latin America, Europe, and South Asia. To learn more, visit https://10pearls.com.

We offer a competitive compensation package, including the below benefits for full-time employees:

• Strong medical, dental, and vision plans with 60% of premiums for employees and their dependents covered by 10Pearls
• Employer-funded health reimbursement account (HRA) for the high-deductible health plan option
• Generous 401(k) plan with a 4% employer match and immediate vesting after 90 days of employment
• Paid time off for vacation, sick/wellness, and personal leave; separate paid parental leave program
• Employer-paid short-term, long-term, life, and AD&D insurance
• Additional voluntary insurance programs, including life & AD&D, critical illness, cancer, and hospital indemnity for employees and dependents
• Full access to Tysons Corner Headquarters office with amenities: a state-of-the-art gym, fully stocked kitchen with snacks and cold brew coffee on tap, and free parking on-site

10Pearls is an Equal Opportunity Employer and is committed to maintaining a diverse workplace.