Senior Principal Payment Industry Relations Manager

Capital One; Riverwoods (IL); On-site; USD 161,500 - 184,300; Full time

Job summary

Capital One seeks a Senior Principal Payment Industry Relations Manager to guide the strategic participation in global payments associations. The role influences standards in payments, digital identity, and emerging tech, coordinating with EMVCo, FIDO, and W3C.

Lead discussions, communicate with senior leadership, and advocate internally for value across the organization. The candidate should have a strong payments tech background, business and technical balance, and 5+ years in related areas,

Qualifications

• High School Diploma or equivalent required.
• 5+ years in e‑commerce, authentication or digital identity product development.
• 6+ years developing standards for e‑commerce technologies.
• Bachelor’s or Master’s in CS/InfoSec/Engineering/Business Admin preferred.

Responsibilities

• Represent Capital One Global Payment Network in senior industry associations.
• Contribute to global payment specifications and standards.
• Surface insights and facilitate discussions on industry developments internally.
• Communicate industry developments to internal stakeholders and leadership.
• Advocate for the Industry Relations team and demonstrate cross‑organisational value.

Skills

Industry relations

Payments knowledge

Stakeholder communication

Diplomacy

Standards development

Education

Bachelor’s or Master’s degree in Computer Science, Information Security, Engineering or Business Administration

High School Diploma, GED or equivalent certification

Job description

Senior Principal Payment Industry Relations Manager

The Industry Relations team is trusted to fulfill leadership positions in global payments industry associations. In this role, you will help manage the strategy of Capital One's Global Payment Network industry participation, influencing standards and specifications related to payments, digital identity, and emerging technologies (such as agentic commerce) within a collaborative and consensus‑driven environment. The team leads industry engagement with EMVCo, FIDO, W3C and other associations for the Global Payment Network.

A successful candidate will possess a natural curiosity about payments technology, a balance of business and technical acumen, and the foresight to determine which industry developments will be most impactful to Capital One. Experience contributing to industry associations, working for a payment network, or working with e‑commerce and authentication technologies is highly valued.

Core Responsibilities

• Represent the Capital One Global Payment Network (GPN) at senior levels within industry associations related to payments, digital identity, and emerging technologies such as agentic commerce.
• Contribute to the development of global payment specifications, advocating for GPN’s position in standards, specifications, and industry initiatives with diplomacy alongside senior industry peers.
• Provide insights and thought leadership internally by surfacing and facilitating discussions on key industry developments to help shape the network's point of view.
• Effectively communicate industry developments to internal stakeholders, including senior leadership.
• Act as an internal advocate for the Industry Relations team, proactively identifying opportunities to demonstrate value across the broader organization.

Basic Qualifications

• High School Diploma, GED or equivalent certification.
• At least 5 years of experience working in e‑commerce, authentication or digital identity product development.

Preferred Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Security, Engineering or Business Administration.
• 6+ years of experience developing standards specifically focused on e‑commerce technologies.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Compensation

McLean, VA: $177,700 - $202,800 for Senior Principal Payment Industry Relations (GPN)
Riverwoods, IL: $161,500 - $184,300 for Senior Principal Payment Industry Relations (GPN)

This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being.

Equal Opportunity Employment

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; NewYork City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act, and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Contact and Accommodation

If you require an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Other Information

Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).