Senior/Principal HR Solutions Benefits Generalist - Hybrid

Sandia National Laboratories; New Mexico; Hybrid; USD 49,000 - 89,000; Full time

Job summary

Sandia National Laboratories seeks a Human Resources Operations Benefits Generalist to provide customer service on HR benefits for active/inactive employees, managers, retirees, and vendors. The role reports to the HR Solutions Benefits Manager and requires navigating multiple HR systems with accuracy.

The position emphasizes data entry, documentation, and collaboration with HR Solutions, vendors, and other HR functions.

Qualifications

• High school diploma plus 3 years HR experience or equivalent.
• Ability to acquire and maintain a DOE L-level security clearance.
• Experience with HR concepts and terminology helpful.
• Proficient in Microsoft Office and data handling.

Responsibilities

• Provide excellent customer service to employees and managers; resolve questions using multiple systems.
• Escalate complex inquiries and route to HR Solutions Specialists; provide required documentation.
• Process transactions by collecting information and backing up documentation; perform data entry.
• Support HR functions with data entry, filing, and correspondence.
• Help users navigate self-service resources and HR tech tools.
• Collaborate with HR Solutions, vendors, and other HR functions.

Skills

High school diploma or equivalent

DOE L-level security clearance

Education

Associate's degree in HR/Business/Communications/English or related field

Tools

HRIS systems

PeopleSoft

Oracle Service Cloud

Job description

About Sandia:

Sandia National Laboratories is the nation’s premier science and engineering lab for national security and technology innovation, with teams of specialists focused on cutting-edge work in a broad array of areas. Some of the main reasons we love our jobs:

• Challenging work with amazing impact that contributes to security, peace, and freedom worldwide
• Extraordinary co-workers
• Some of the best tools, equipment, and research facilities in the world
• Career advancement and enrichment opportunities
• Flexible work arrangements for many positions include 9/80 (work 80 hours every two weeks, with every other Friday off) and 4/10 (work 4 ten-hour days each week) compressed workweeks, part-time work, and telecommuting (a mix of onsite work and working from home)
• Generous vacation, strong medical and other benefits, competitive 401k, learning opportunities, relocation assistance and amenities aimed at creating a solid work/life balance*

World-changing technologies. Life-changing careers. Learn more about Sandia at: http://www.sandia.gov

*These benefits vary by job classification.

What Your Job Will Be Like:

Organization 03522, HR Solutions - Admin, Benefits, Compensation & Training, is currently seeking a Human Resources Operations Benefits Generalist to join their team!

The selected candidate will be responsible for providing customer service and support to employees (active and inactive), managers, retirees, candidates, and company vendors for questions, issues, and problems related to HR Benefits. This work is performed in a large volume, fast-paced environment and must be done with exceptional customer service and accuracy. This position reports directly to the HR Solutions Benefits Manager.

On any given day, one may be called upon to:

• Provide excellent customer service to both phone and online inquiries from employees and managers at all levels and resolve questions/issues by accessing information in multiple systems
• Escalate complex HR inquires to HR Solutions Specialists and provide vital documentation to support requests; routes/refers calls for advanced support and follows up as the need arises
• Work independently to process transactions by collecting required information or back‑up documentation from the employee/manager/HR, including probing for additional information if unclear, performing data entry, and sending requested documents
• Perform transaction processing in support of HR functions (e.g., data entry, filing, sending correspondence, etc.)
• Provide help navigating internal resources on self-service and HR technology tools
• Collaborate closely between HR Solutions, vendors, and other HR functions

This position is eligible for telecommuting, and the selected applicant must live within a reasonable distance for commuting to the assigned work location when necessary.

Salary Range:

$48,500 - $89,000

*Salary range is estimated, and actual salary will be determined after consideration of the selected candidate's experience and qualifications, and application of any approved geographic salary differential.

Qualifications We Require:

• A High School Diploma, plus 3 years related Human Resources experience; or equivalent experience and/or achievements that demonstrate the knowledge, skills, and ability to perform the duties of the job
• The ability to acquire and maintain a DOE L-level security clearance

Qualifications We Desire:

• An Associate's degree in Human Resources, Business, Communications, English, or a related field
• Knowledge of HR and/or Benefits concepts and terminology
• A positive demeanor, strong communication skills, and keen attention to detail with the demonstrated ability to team well and communicate effectively with others
• The demonstrated ability to work independently while ensuring work is completed on‑time and accurately
• The ability to manage workload efficiently to fulfill commitments in a timely manner and within established service level agreements
• Experience in a shared service environment with knowledge of HRIS systems, PeopleSoft, and Oracle Service Cloud
• Proficiency in Microsoft Office
• The ability to protect and keep personally identifiable information (PII), personal health information, and other information confidential

About Our Team:

Our HR Solutions team covers a broad spectrum of HR. We are customer-focused and strive to provide service that will delight our customers during moments that matter and leave Sandian¿s feeling good about their employer. We work in partnership with employees, managers, and every HR function to provide simple, knowledgeable, and efficient solutions that drive operational excellence and business results.

Posting Duration:

This posting will be open for application submissions for a minimum of three (3) calendar days, including the 'posting date'. Sandia reserves the right to extend the posting date at any time.

Security Clearance:

Sandia is required by DOE to conduct a pre‑employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants for employment need to be able to obtain and maintain a DOE L-level security clearance, which requires U.S. citizenship. If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted.

Applicants offered employment with Sandia are subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by the DOE, resulting in the inability to perform the duties assigned and subsequent termination of employment.

EEO:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status and any other protected class under state or federal law.

NNSA Requirements for MedPEDs:

If you have a Medical Portable Electronic Device (MedPED), such as a pacemaker, defibrillator, drug‑releasing pump, hearing aids, or diagnostic equipment and other equipment for measuring, monitoring, and recording body functions such as heartbeat and brain waves, if employed by Sandia National Laboratories you may be required to comply with NNSA security requirements for MedPEDs.

If you have a MedPED and you are selected for an on‑site interview at Sandia National Laboratories, there may be additional steps necessary to ensure compliance with NNSA security requirements prior to the interview date.

Job ID: 698407

Job Family: HR

Regular/Temporary Position: T

Full/Part-Time Status: F