Senior Principal Customer Success Manager

SimCorp; New York (NY); Hybrid; USD 160,000 - 210,000; Full time

Job summary

A forward-thinking company seeks a Senior Principal Customer Success Manager to enhance client relationships and drive product adoption. In this pivotal role, you will engage with C-level executives, leveraging industry insights to foster collaboration and ensure customer success. Your expertise in the Asset Management sector will be crucial as you oversee strategic account management and guide customers in maximizing value from their investments. Join a dynamic team dedicated to innovation and excellence, where your contributions will shape the future of financial technology and empower clients to achieve their goals.

Benefits

Health care benefits

Retirement plans

Discretionary bonus

Qualifications

• Experience in Asset Management or FinTech supporting Asset Managers.
• Ability to manage influence through persuasion and negotiation.

Responsibilities

• Advise customers on maximizing their solution for optimal outcomes.
• Establish and maintain C-level relationships for business opportunities.

Skills

Customer Relationship Management

Negotiation

Industry Knowledge (Asset Management, FinTech)

Persuasion

Problem Solving

Education

Bachelor's degree in Business/Finance

Bachelor's degree in Statistics

Bachelor's degree in Computer Science

Tools

SimCorp One

Job description

Senior Principal Customer Success Manager page is loaded

Senior Principal Customer Success Manager

Apply locations New York time type Full time posted on Posted 2 Days Ago job requisition id R-209211

What makes us, us

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!

At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.

If you like what we’re saying, keep reading!

Why this role is important to us

SimCorp US is looking for an experienced Principal/Senior Principal Customer Success Manager to join its growing Customer Success Team.

Principal/Senior Principal Customer Success Managers are responsible for retaining and developing product adoption with existing customers.

In addition to facilitating a strategic dialogue with customer executives based on industry and customer insights, this role coordinates and orchestrates the strategic collaboration between clients and SimCorp executives by strategically developing relationships with C-level customer stakeholders.

What you will be responsible for

• Renewal: Advise customers on the flexibility, capabilities, and applicability of their solution for maximizing customer outcome
• Executive engagement: Establish and maintain C-level long-term trusted relationships and engage these in discussing industry trends, problem solving and overall business opportunities
• Knowledge sharing: Leverage industry and peer insight to expand the relevant scope and value creation potential for customers assessing short- and long-term needs
• Management: Oversee a set of named accounts and orchestrate Customer Success Teams according to customer strategies to secure optimal value for the Customer and for SimCorp. Own the account plan. Executive representative in Governance escalation structure

What we value

• Experience within the Asset Management industry or within FinTech supporting Asset Managers
• Demonstrated understanding of customer needs AND focus on revenue and growth
• Relevant Bachelor's degree; business/finance, statistics, computer science or related degrees
• Knowledge of Front-to-Back Office processes within Investment space
• Knowledge and experience with SimCorp One product
• Collaborate within a larger team structure (sales, solutions engineers, product, research, legal, etc)
• Ability to manage influence through persuasion, negotiation, and consensus building
• Combined background of post-sale and sales experience
• Understanding of value drivers in recurring revenue business model
• Flexibility to travel within the U.S. (as needed, up to 50%)
• Willingness to attend SimCorp offices 3x/week as per our hybrid work model

For New York City only: The annual base salary range for this position is $160,000-210,000 USD. Additionally, employees are eligible for an annual discretionary bonus, and benefits including health care, leave, and retirement plans. Your total compensation may vary based on role, location, department and individual performance.

Next Steps

Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.

If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

Who we are

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds.

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.

SimCorp is an equal-opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.

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