Senior Principal, Airline Account Growth (AI-Driven, Hybrid)

Accelya US Inc; Miami (FL); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Flexible working hours

Hybrid remote/office

Work-life balance

Multicultural environment

Job summary

Accelya US Inc. seeks a Senior Principal – Account Management to own and grow a portfolio of airline accounts, driving commercial strategy and senior relationship management.

You will be a hands-on partner across the customer lifecycle, with deep airline technology market knowledge and focus on NDC and OOSD value realization. You will lead account plans, renewals, and risk mitigation while coordinating with Sales, Product, Delivery, and Customer Success to deliver joined-up outcomes.

Qualifications

• 10–12+ years of proven commercial, sales or account management experience selling software or technology solutions to airlines.
• Individual contributor track record, with proven ability to personally own, run and grow strategic accounts.
• Deep expertise and understanding of airline technology markets and competitive commercial dynamics.
• Experience of Modern Airline Retailing (Offer, Order, Settle, Delivery - OOSD).
• Outstanding executive stakeholder management experience, including C‑suite and board‑level relationships.
• Bachelor's degree in Business, Engineering or related field; MBA preferred.

Responsibilities

• Own the account strategy and commercial plan for your portfolio of assigned airline accounts, aligned to the regional Account Management strategy set by the VP – Account Management, Americas.
• Build and lead commercial engagements within your account portfolio, developing key relationships and executing with strong commercial integrity.
• Manage Accelya's most strategic airline customer relationships at C-suite and board level, acting as a trusted long‑term partner.
• Develop and maintain robust account plans across your portfolio, covering customer priorities, relationship mapping, growth opportunities, renewal strategy and risk mitigation.
• Partner closely with the VP – Account Management, Americas and cross-functional teams, including Sales, Pre‑Sales, Product, Delivery and Customer Success, to deliver joined‑up outcomes for your accounts.
• Drive AI‑enabled commercial excellence within your portfolio, using tools such as Microsoft CoPilot, Claude or equivalent to strengthen account planning, renewal documentation and executive communications.
• Maintain a disciplined operating cadence, covering pipeline, forecasting, account health and renewal tracking, reporting regularly to the VP – Account Management, Americas.

Skills

Account management

Sales to airlines

Strategic account growth

C-suite relationships

Business development

Revenue retention

Education

Bachelor's degree in Business, Engineering or related field

MBA preferred

Tools

Microsoft CoPilot

Claude

Microsoft Dynamics AI

CRM tools

Job description

Accelya US Inc. seeks a Senior Principal – Account Management to own and grow a portfolio of airline accounts, driving commercial strategy and senior relationship management.

You will be a hands-on partner across the customer lifecycle, with deep airline technology market knowledge and focus on NDC and OOSD value realization. You will lead account plans, renewals, and risk mitigation while coordinating with Sales, Product, Delivery, and Customer Success to deliver joined-up outcomes.