Senior Principal AI Solutions Architect

PTC; United States; Remote; USD 149,000 - 223,000; Full time

Job summary

PTC is seeking a Senior Principal AI Solutions Architect for Professional Services in the United States. You will lead the AI delivery strategy, set standards and reference architectures, and enable teams across Sales, Solution Consulting, and R&D to implement AI-enabled projects.

You will drive pre-sales discovery, define use cases, and oversee end-to-end AI solutions across customer environments and PTC platforms. A strong background in enterprise AI, cloud, and data architectures is essential.

Qualifications

• 10+ years in enterprise software consulting, solution architecture, professional services or systems engineering with hands-on AI expertise (LLMs, multi-agent systems, prompt engineering, vector databases).
• Experience taking AI solutions from concept to production in a professional services or manufacturing environment.
• Proficiency in Python and SQL, plus Java, Go or TypeScript; strong enterprise data and cloud architecture knowledge.

Responsibilities

• Lead the AI delivery strategy for Professional Services; shape AI usage in project delivery.
• Define AI delivery standards, reference architectures, and AI-focused offerings.
• Enable PS teams on PTC AI product capabilities and mentor architects and consultants.
• Support key customer engagements in pre-sales and delivery; design end-to-end AI solutions across environments.

Skills

AI expertise

Prompt engineering

LLMs

Multi-agent systems

Vector databases

LangChain

LangGraph

Python

SQL

Java

Go

TypeScript

Cloud architecture

API integration

Security governance

Executive communication

Tools

LangChain

LangGraph

Python

SQL

Java

Go

TypeScript

Job description

Our world is transforming, and PTC is leading the way.Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Senior Principal AI Solutions Architect, Professional Services PTC Professional Services is building a formal strategy for how AI shapes our delivery, and we’re looking for a Senior Principal AI Solutions Architect to lead it. As PS’s AI subject matter expert for the Americas, you’ll define how our teams use AI on projects, make sure they’re fluent in the AI capabilities within PTC’s products, and help customers take AI from concept to production. With a strong pipeline of customer AI opportunities, this is a high-visibility role with room to shape the practice from the ground up, and potential to collaborate with AI centers of excellence across PTC globally. Reporting to the Vice President of Americas Professional Services, you’ll work across Sales, Solution Consulting, Customer Success, Product Management and R&D, as well as with PTC’s other AI teams.

What You’ll Do

Your primary focus: building PTC’s AI delivery practice.

• Shape the strategy: Develop and execute the strategy for how Professional Services uses AI in project delivery.
• Establish AI delivery standards, best practices for AI productivity, reusable assets and reference architectures, and AI-focused service offerings.
• Enable the team: Make sure PS teams are fluent in PTC’s AI product capabilities.
• Lead enablement programs and mentor Solution Architects, Consultants, Business Solutions Managers and Project/Program Managers.
• You’ll also support key customer engagements.

Pre-sales: Partner with Sales and Solution Consulting on strategic AI opportunities. Run discovery workshops, define use cases and success criteria, validate technical feasibility, and support scoping, estimates, SOWs and roadmaps.

Delivery: Serve as architectural lead on select AI implementations. Design end-to-end solutions across customer environments and PTC platforms, run architecture reviews, and resolve complex technical roadblocks. The balance of this role will shift as the AI practice matures.

What You Bring

• 10+ years in enterprise software consulting, solution architecture, professional services or systems engineering, including recent years focused on AI Deep, hands‑on AI expertise, including LLMs, multi‑agent systems, prompt engineering and vector databases (e.g., LangChain/LangGraph).
• A track record of taking AI solutions from concept to production AI experience gained in a professional services organization or in the manufacturing space.
• Experience supporting both pre‑sales pursuits and implementation delivery.
• Proficiency in Python and SQL, plus Java, Go or TypeScript.
• Strong knowledge of enterprise, data and cloud architecture, API integration, and security and governance.
• Excellent executive communication and presentation skills, and comfort working in an evolving environment.

Nice to Have

• Industry experience in manufacturing, industrial products, automotive, aerospace and defense, medical devices, high tech or field service.
• Experience with CAD, PLM, SLM, ALM or Digital Thread initiatives.
• Large-scale data technologies (e.g., Spark, Kafka) and data science experience.

This position is not eligible for employment‑based immigration sponsorship. Applicants must be authorized to work in the United States without requiring current or future sponsorship from PTC.

PTC carefully considers a wide variety of factors when determining compensation. The anticipated annual salary range for this position is between $149,000-$223,000. The salary range reflects a good‑faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Additionally, candidates may be eligible for a performance‑based bonus.

Employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP), which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs.

Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and, if you are an office‑assigned employee, a generous commuter subsidy. All total rewards and benefits programs are subject to applicable plan eligibility and other terms and conditions.

For more information about PTC’s comprehensive benefits, please visit our Careers Page.PTC recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled.

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and is empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

For more information about PTC’s comprehensive benefits and our AI usage, please visit our Careers Page (https://www.ptc.com/en/careers/united-states-careers). Applications will be accepted on an on‑going basis until the opportunity is filled. PTC endeavors to make ptc.com/careers accessible to all users.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTC’s Talent Acquisition team at [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Life at PTC is about more than working with today’s most cutting‑edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. If you share our passion for problem‑solving through innovation, you’ll likely become just as passionate about the PTC experience as we are.

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PTC is a global software company powering how products are designed, built, serviced, and operated across industries like Aerospace & Defense, Industrial, Automotive, MedTech, Electronics, and High Tech. We are bold thinkers who collaborate as one team to deliver meaningful customer outcomes.

Grounded in our values-Customers Matter, PTC for All, Team PTC, Purposeful Innovation, and Be Bold, we’re shaping a smarter, more sustainable, connected future.