Senior Practitioner Org Dev Change Mgmt

JetBlue; New York (NY); On-site; USD 88,000 - 132,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Crewmember travel benefits

Career development opportunities

Job summary

JetBlue is seeking a Senior Practitioner, Organizational Development and Change Management (LSC) in Long Island City, NY. The role partners with leaders to design and implement development and change initiatives, serving as an internal consultant to enhance organizational effectiveness and sustain adoption of strategic programs.

You will diagnose needs, build relationships, lead or co-lead projects, and develop tools, training, and frameworks to support business transformation while balancing

Qualifications

• Bachelor’s Degree or equivalent with 4+ years of relevant experience.
• Three years of Change Management and Organizational Development experience.
• Strong presentation and facilitation skills demonstrated in a work sample.
• Ability to handle confidential information with professionalism and diplomacy.
• Experience interacting with people at different levels and influencing timelines.
• Proficiency with Microsoft Office; familiarity with AI concepts.
• Willingness to travel up to 10% and pass pre-employment checks.
• Authorized to work in the US; no visa sponsorship.

Responsibilities

• Diagnose organizational needs and develop data-driven recommendations.
• Build trusted relationships with leaders and provide coaching.
• Lead or partner on organizational design, leader transitions, and change initiatives.
• Develop and execute change management strategies to improve adoption.
• Design OD frameworks, tools, templates, and training resources.
• Facilitate workshops and leadership strategy sessions.
• Conduct benchmarking studies and analyze results.
• Lead data collection and identify themes from interviews and surveys.
• Create content and agendas for meetings and training; support logistics.
• Research emerging practices and incorporate into projects.

Skills

Change Management

Organizational Development

Facilitation

Presentation skills

Relationship building

Stakeholder management

Microsoft Office

AI literacy

Leadership coaching

Communication

Airline industry knowledge

Education

Bachelor’s Degree in Business Administration, Human Resources, Organizational Development or related field

Master’s Degree in Industrial/Organizational Psychology, Human Resources, or Business

Tools

AI tools

Job description

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Location:
Long Island City, NY, US, 11101

Category: Human Resources

Position Title: Senior Practitioner, Organizational Development and Change Management (LSC)

Position Summary

The Senior Practitioner, Organizational Development and Change Management, reports to the Manager of Organizational Effectiveness (OE). The Senior Practitioner partners with business leaders and across the People team to design and implement organizational development and change management strategies that enable successful business transformation. This role serves as an internal consultant, applying organizational design, change management, facilitation, and consulting practices to improve overall organizational effectiveness, strengthen leader capability, and support sustainable adoption of strategic initiatives.

The Senior Practitioner collaborates with leaders and key stakeholders to assess organizational needs, develop practical solutions, and guide teams through complex change while balancing business objectives and crewmember experience. The role independently manages complex projects and engagements, effectively navigating ambiguity and organizational dynamics to influence outcomes and advance business priorities.

• Partner with internal stakeholders to diagnose complex organizational needs and identify root causes to develop tailored, data-driven recommendations, and implement customized Organizational Development and Change Management solutions
• Build trusted relationships with leaders at multiple levels of the organization by providing thought partnership, coaching, and consultation throughout organizational change initiatives
• Independently lead or partner with the OE Manager and other team members, to address organizational development requests, which may include organizational design, strategy development, new leader transitions, talent development, and change management initiatives aligned with business priorities
• Develop and execute comprehensive change management strategies including stakeholder engagement, change impact assessments, communications, readiness planning, risk assessment and mitigation, and more to improve adoption and sustain business outcomes
• Design, develop, maintain, improve, and educate others on OD and Change Management frameworks, tools, templates, training, and additional resources to support ongoing business transformation
• Design and facilitate workshops, strategy sessions, and leadership discussions that build alignment, solve business challenges, and drive effective decision-making
• Conduct internal and external benchmarking studies and analysis to inform organizational solutions
• Lead data collection approaches and methodologies (e.g., conduct interviews, focus groups, design surveys, operational visits) and analyze results to identify themes and insights
• Contribute to team meetings, events, and training by developing content, materials, and agendas, facilitating discussions and supporting logistics as appropriate, and ensuring effective follow-through on actions and commitments
• Research emerging practices, recommend improvements, and incorporate relevant approaches into OD and Change Management projects, programs, tools, and methodologies
• Other duties as assigned

Minimum Experience and Qualifications

• Bachelor’s Degree in Business Administration, Human Resources, Organizational Development or related field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant experience
• Three (3) years of Change Management and Organizational Development experience with an internal or external consulting background
• Demonstrate strong presentation and facilitation skills through completion of a work sample during the hiring process
• Ability to handle confidential information with professionalism and diplomacy
• Experience interacting daily with people at different levels within the organization, including developing and maintaining ongoing relationships and influencing project approaches and timelines
• Experience managing multiple projects while providing exceptional customer service
• Adept at using Microsoft Office and other technology including AI
• Available for occasional overnight travel (10%)
• Able to pass a pre-employment drug test
• Legally eligible to work in the country in which the position is located
• Authorization to work in the US isrequired, this position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Master’s Degree in Industrial/Organizational Psychology, Human Resources, or Business
• Five (5) years of Change Management and Organizational Development experience with an internal or external consulting background
• Ability to articulate and apply Organizational Psychology theories effectively to multiple audiences
• Ability to create aesthetically appealing and logically organized presentation materials and facilitation agendas
• Prosci or other certification in Change Management
• Knowledge or experience in Organizational Design
• Certification in a Coaching methodology
• Working knowledge of process mapping
• Previous formal leadership and management experience
• Understanding of airline operations and shift-based, customer-facing work groups
• Experience creating and presenting talent-related training, materials, and team updates
• Experience with job analysis and evaluation, and job description preparation
• Expert skills with Microsoft Office Suite and leveraging LLMs
• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

• Computer and other office equipment
• Traditional office Environment
• Occasional before/after work hours

Physical Effort:

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation:

• The base pay range for this position is between $88,000.00 and $132,000.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

JetBlue Airways is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other legally protected basis.

Nearest Major Market: Brooklyn

Nearest Secondary Market: New York City