Senior, Practice Support Advisor - 26-90

Hill Physicians Medical Group; Stockton (CA); On-site; USD 76,000 - 99,000; Full time

Job summary

Hill Physicians Medical Group is seeking a Senior Practice Support Advisor to act as a primary liaison between Hill Physicians and the provider network across assigned geographies. This role emphasizes building trust with physician offices, driving quality improvement initiatives, and leveraging electronic tools to optimize performance and patient outcomes.

Ideal candidates have experience in physician office operations, strong communication, and the ability to manage multiple projects.

Qualifications

• Experience in physician office operations and healthcare environment.
• Excellent verbal and written communication skills.
• Ability to build relationships and influence stakeholders to act.
• Strong public speaking and training experience preferred.
• Capable of juggling multiple priorities and projects with varying timelines.
• Self-directed but effective in a team setting.
• Exposure to process improvement approaches is a plus.
• Familiarity with clinical and administrative healthcare tech tools.
• Solid medical terminology knowledge; CPT/ICD-10 basics helpful.
• Valid California driver’s license and insurance.

Responsibilities

• Educates network providers on maximizing compensation and performance related to quality improvement incentives and evaluation of documentation and tools.
• Builds relationships with providers and staff; acts as brand ambassador for Hill Physicians.
• Responds to provider needs and triages issues to appropriate departments; tracks resolution to maintain satisfaction.
• Recruits physician participation in Hill offerings and solutions.
• Trains physicians and staff to access and use Provider Portal and related systems to close care gaps.

Skills

Physician office ops

Communication skills

Relationship building

Public speaking

Multitasking

Independent & team work

Lean/Six Sigma exposure

Healthcare IT familiarity

Medical terminology

CPT/ICD-10 basics

California driver’s license

Education

Bachelor's Degree

Tools

EPIC HillChart

MyChart

HillMetrics

Provider Portal

HillLink

Job description

We’re delighted you’re considering joining us!
At Hill Physicians Medical Group, we’re shaping the healthcare of the future: actively managed care that prevents disease, supports those with chronic conditions and anticipates the needs of our members.

We’re delighted you’re considering joining us!
At Hill Physicians Medical Group, we’re shaping the healthcare of the future: actively managed care that prevents disease, supports those with chronic conditions and anticipates the needs of our members.

Join Our Team!
Hill Physicians has much to offer prospective employees. We’re regularly recognized as one of the “Best Places to Work in the Bay Area” and have been recognized as one of the “Healthiest Places to Work in the Bay Area.” When you join our team, you’re making a great choice for your professional career and your personal satisfaction.

DE&I Statement:
At PriMed, your uniqueness is valued, celebrated, encouraged, supported, and embraced. Whatever your relationship with Hill Physicians, we welcome ALL that you are.

We value and respect your race, ethnicity, gender identity, sexual orientation, age, religion, disabilities, experiences, perspectives, and other attributes. Our celebration of diversity and foundation of inclusion allows us to leverage our differences and capitalize on our similarities to better serve our communities. We do it because it\'s right!

Job Description:
Acts as a primary liaison between Hill Physicians Medical Group (HPMG), physicians, office.staff and contracted ancillary providers and facilities. The Senior Practice Support Advisor will support the provider network within an assigned geography. This individual must establish.creditability and build trust within physician offices. Primary responsibilities will be to interface regularly with the practice staff, identify quality improvement opportunities that align with HPMG initiatives across all lines of business, assist practices in leveraging/enhancing existing technologies or adopting new technologies to optimize performance, practice efficiencies and improve patient outcomes (i.e., EPIC HillChart, MyChart, HillMetrics, Provider Portal & HillLink), support key organizational goals and collaborate with other internal departments to identify supporting resources as appropriate to achieve objectives (i.e., Government Programs, Population Health, Case Management, eSolutions & PPO Segment).

ESSENTIAL RESPONSIBILITIES:

• Educates and advises network providers on how to maximize compensation and performance related to quality improvement incentives, appropriate documentation of risk, patient experience survey results, total cost of care, and the use of electronic tools to influence performance. Review of and education on payment methodology and recommended focus areas for improvement.
• Builds relationships with providers and office staff. Acts as brand ambassador for HPMG, representing Hill’s programs and policies within providers’ offices.
• Responds to network providers’ needs, triaging any issues the practice faces to the appropriate department within HPMG (e.g., Claims, Authorizations, Epic EHR, IT). Tracks to resolution to maintain provider satisfaction with HPMG.
• Recruits physician participation in Hill offerings and solutions, including but not limited to the Clinically Integrated Network, Epic EHR, preferred specialists and facilities, care management outreach, etc.
• Trains physicians and practice staff to access and utilize the Provider Portal, accessing Authorization/Care Management systems & electronic population health management tools to close care gaps.
• Educates practice staff on the requirements to participate in HPMG programs (e.g., PPO Clinically Integrated Network). Conducts Practice Manager Meetings and New Provider Office Orientations. Provides ongoing education to physicians and office staff at all levels on workflow processes and best practices, which may include training, evaluations, and development of education components. Leads presentations in a variety of settings.
• Participates in the design of Hill initiatives, providing feedback based on experience in physician offices. Participates in strategizing outreach approach with other PSAs. Mentors and guides other PSAs and new PSAs as experience allows.
• Organizes internal and external meetings for department members.
• Other duties as assigned.

SKILLS AND EXPERIENCE REQUIRED:

• Experience in physician office business operations required.
• Strong verbal and written communication skills.
• Demonstrated experience building relationships and influencing others to take actions.
• Excellent public speaking skills: training experience preferred.
• Demonstrated ability to juggle multiple competing priorities and manage multiple projects and tasks, with varying timelines, at once.
• Self-directed and able to work productively independently, yet able to function well in a team-oriented environment.
• Exposure to Lean, Six Sigma, Improvement Science, or Practice Transformation a plus
• Aptitude, familiarity, or experience with current healthcare technology applications for physician offices, such as practice management systems, electronic medical records, and/or billing systems a plus.
• Basic understanding of medical terminology.
• Basic understanding of CPT, ICD-10 and HCPCS coding a plus.
• Valid California Driver’s License and proof of auto insurance.

REQUIRED EDUCATION:

• Bachelor’s Degree highly desired, or minimum of 2-3 years’ experience in a managed care, clinical practice, or healthcare environment.

Additional Information:

• Salary: $76,000 - $99,000 Annual

Hill Physicians is an Equal Opportunity Employer