Senior Practice Manager-Neurology

Northwestern Memorial Healthcare; Chicago (IL); On-site; USD 68,000 - 91,000; Full time

Job summary

Northwestern Medicine is seeking a Sr. Practice Manager to oversee complex clinical programs across multiple sites and supervise both clinical and administrative teams. This role drives staff development, budget adherence, and data-driven performance improvement within a patient-first healthcare system.

The position requires leadership experience in a clinical environment, strong analytical and financial acumen, and collaboration with senior management to optimize operations and patient access.

Qualifications

• Bachelor’s Degree required.
• 5 years health care experience preferred.
• 2 years management experience required.
• Experience working within a clinical environment.
• Demonstrated organizational and leadership skills.
• Excellent analytical skills.

Responsibilities

• Manage the office’s front-line non-exempt staff, including interviewing, hiring, training, discipline, dismissals, and performance appraisals.
• Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency.
• Conduct supply purchasing within budget using the Group’s online system.
• Report monthly productivity results to providers and staff.
• Ensure data collection and entry accuracy; coordinate flow of information to Central Office.
• Oversee cash management duties, including co-pays, balances and batches to influence profitability.
• Participate in corporate committees and task forces.
• Provide financial analysis to support planning and cash flow management.
• Communicate budget and variance information to staff.
• Define performance goals and monitor progress with senior management.
• Identify training opportunities and resource priorities.

Skills

Leadership

Organizational skills

Analytical skills

Communication

Education

Bachelor’s Degree

Job description

• Compensation: USD 48.65 - USD 65.68 - hourly

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

Job Description

The Sr. Practice Manager reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.

The Sr. Practice Manager is responsible for managing complex clinical programs that require ongoing collaboration across business units, operations of one or more practice sites and supervising both clinical and administrative support staff.

Responsibilities:

• Manage the office’s front-line non-exempt staff, requiring interviewing, hiring, training, progressive discipline, dismissals, performance appraisals, and employee relations.
• Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, staff productivity, cost-savings, and operational efficiencies.
• Conduct supply purchasing via the Group’s on-line ordering and shopping list system within specified budget.
• Report monthly productivity results to providers and staff.
• Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring and facilitate and oversee flow of information to and from NMG’s Central Office.
• Conduct timely and accurate cash management duties, including overseeing the collection of co-pays and patient balances and processing of clean super bill batches, in-house cash balances, and bank deposits to influence profitability.
• Serve as an active participant in corporate committees and task forces.
• Provide financial analysis to facilitate planning and cash flow management and review variance explanations.
• Communicate budget and variance information to professional staff.
• Gain comprehensive understanding of individual job functions for purposes of identifying training and developmental opportunities.
• Identify and communicate priorities, timelines, and accountabilities to ensure efficient use of resources and to promote an open and productive work environment.
• Work with senior management to define performance goals for team and interface with staff to monitor progress, manage disciplinary issues and provide ongoing feedback.

Qualifications

Required:

• Bachelor’s Degree
• 5 years health care experience
• 2 years management experience
• Experience working within a clinical environment
• Demonstrated organizational and leadership skills
• Excellent analytical skills.

Preferred:

• Master of Business Administration (MBA) or Master of Health Administration (MHA)
• Academic medical center experience

Additional Information

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit ourBenefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position):Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending on the job family.