Senior Practice Manager

Plum Dental Group; Waterbury (CT); On-site; USD 120,000 - 170,000; Full time

Job summary

Plum Dental Group seeks a Senior Practice Manager to lead operations for multiple practices in Connecticut. You will drive patient care quality, financial performance, and team engagement across locations.

As operational leader, you’ll oversee onboarding, coaching, staffing, and performance reviews, while partnering with providers and regional leadership to achieve growth and excellent patient experiences.

Qualifications

• 5+ years of progressive leadership experience in healthcare, dental, or multi-site operations.
• Proven ability to manage multiple locations or large, high-volume practices.
• Prior experience managing a P&L and driving financial performance.
• Strong leadership, coaching, and people-development skills.
• Excellent communication, organizational, and problem-solving abilities.
• Willingness to travel between locations and for events.

Responsibilities

• Lead, coach, and develop teams across assigned practices to foster collaborative, high-performing environments.
• Mentor Practice Managers and Associate Practice Managers to strengthen leadership capabilities and operational independence.
• Foster strong team communication, ensuring staff remain up to date on company communications while championing change and new initiatives.
• Manage onboarding, training, development, and offboarding for all team members.
• Conduct 30/60/90-day and annual reviews, hygiene check-ins, coaching conversations, and address performance concerns through corrective action and conflict resolution.
• Lead recruitment efforts by interviewing candidates, making hiring decisions, and determining when new or replacement positions are needed.
• Ensure appropriate staffing coverage and collaborate on solutions when expected or unexpected gaps occur.
• Own and manage the P&L for assigned practices; achieve revenue, expense, and profitability targets.
• Review performance data and implement actionable strategies to improve production, collections, and patient flow.
• Complete payroll and HRIS functions directly, including timecard approvals, scheduling, and time off requests; serve as the first point of contact for employee questions and troubleshooting.
• Ensure compliance with regulatory, safety, and operational standards.

Skills

Leadership

P&L management

Healthcare operations

Communication

Staff development

Travel willingness

Job description

Job Title: Senior Practice Manager
Department: Operations
Reports To: State Director
FLSA Status: ExemptManager, Full-Time Salaried (min 40hrs per week)

Position Summary

The Senior Practice Manager serves as the operational leader for either one large, multi-specialty practice or multiple standard-sized practices. In this elevated leadership role, you will oversee more complex operations, ensuring exceptional patient care, strong financial performance, and the development of high-performing, engaged teams across your locations.

This role requires working closely with providers, practice teams, and regional leadership to drive operational excellence, patient satisfaction, and sustainable growth. Success is rooted in patient-centered and people-centered leadershipbybuilding strong relationships, showing initiative,activelylistening, and problem-solving to create a remarkable experience of care for both patients and team members.

Key Responsibilities

• Lead, coach, and develop teams across assigned practices to foster collaborative, high-performing environments.
• Mentor Practice Managersand Associate Practice Managersto strengthen leadership capabilities and operational independence.
• Fosterstrong teamcommunication, ensuring staffremainup to date on company communications while championing change and new initiatives.
• Manage onboarding, training, development, and offboarding for all team members.
• Conduct 30/60/90-day and annual reviews, hygiene check-ins, coaching conversations, and address performance concerns through corrective action and conflict resolution.
• Lead recruitment efforts by interviewing candidates, making hiring decisions, anddeterminingwhen new or replacement positions are needed.
• Ensureappropriate staffingcoverage and collaborate on solutions when expected or unexpected gaps occur.
• Own and manage the P&L for assigned practices; achieve revenue, expense, and profitability targets.
• Review performance data and implement actionable strategies to improve production, collections, and patient flow.
• Complete payroll and HRIS functions directly, including timecard approvals, scheduling, and time off requests; serve as the first point of contact for employee questions and troubleshooting.
• Ensure compliance with regulatory, safety, and operational standards.

Operational Excellence & Performance Monitoring

• Oversee daily operations at multiple locations, ensuring appointment flow, patient access, and efficient workflows.
• Partner with billing and insurance teams to ensureaccurateclaims processing and collections.
• Monitor KPIs and financial reports; lead corrective action plans when necessary.
• Manage vendor relationships and integrate outsourced services to support seamless operations.

Clinical Collaboration

• Partner closely with providers to support clinical excellence while respecting clinical autonomy.
• Support doctor communication byassistingwith clinical operations and troubleshooting operational questions and concerns.
• Support provider onboarding, engagement, and retention initiatives tomaintainstable, high-quality clinical teams.

Patient Experience & Quality of Care

• Champion a patient-first culture across all assigned practices.
• Ensure clear communication with patientsregardingtreatment plans, payment options, and follow-up care.
• Foster trust with patients and team members through empathy, active listening, and solution-focused problem-solving.
• Review and act on patient feedback to drive service improvements and strengthen loyalty.

Growth & Strategic Development

• Collaborate with regional leadership to develop and execute growth strategies for assigned practices.
• Support integration of new practices or services into the portfolio.
• Identifyopportunities to expand patient access, enhance services, and increase revenue.

Cross-Functional Collaboration

• Serve as the liaison between practices andourShared Services teams (HR, Finance, Marketing, Revenue Cycle, etc.).
• Collaborate with Practice Manager peers to innovate, problem-solve, and share best practices. Drivechange that prioritizes both patient and employee experience before escalating issues to regional leadership.
• Participate in meetings, CE courses, and other Plum events as assigned; promote CE opportunities to team members.
• Performadditionalresponsibilities as needed to support practice operations and team development.

Qualifications

• 5+ years of progressive leadership experience in healthcare, dental, or multi-site operations.
• Proven ability to manage multiple locations or large, high-volume practices.
• Prior experience managing a P&L and driving financial performance.
• Strong leadership, coaching, andpeopledevelopment skills.
• Excellent communication, organizational, and problem-solving abilities.
• Experience in patient service or customer-facing healthcare environments preferred.
• Willingness to travel between locationsand forevents.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Manual dexterity for computer and phone use.
• Occasional lifting of up to 20 lbs. (supplies, files, etc.).
• Competitive salary with annual performance bonus.
• Career growth opportunities in a fast-growing DPO.

Career Path at Plum Dental

At Plum Dental, we are committed to developing our leaders andprovidingclear opportunities for advancement. The Practice Manager role isastep in a defined career path for high-performing, team-oriented operational leaders.

• Practice Manager
  Lead a single practice with 4–8 operatories, managing daily operations, financial performance, and team development in partnership with clinical providers.
• Senior Practice Manager
  Advance to oversee two standard practices or one large, multi-specialty location. Senior Practice Managers also mentor and support other Practice Managers, lead more complex operations, and play a key role in multi-site performance and culture.
• Regional Leadership
  Progress into regional leadership, with responsibility for a portfolio of practices. Regional leaders drive market-level strategy, provider engagement, operational excellence, and team development across multiple locations.

At every stage, you will have access to mentorship, leadership development programs, and opportunities to make a lasting impact on Plum’s growth and success.