Senior Practice Engagement Manager - Cloud & Infrastructure Services

Infosys Limited; Dallas, Northern (TX, KY); Hybrid; USD 128,000 - 250,000; Full time

Job summary

Infosys is seeking a Senior Client Partner for its Cloud and Infrastructure Services practice, focused on the Health Care Provider vertical. The Senior Client Partner is responsible for all client interfaces within the assigned account scope, bringing deep Health Care Provider domain expertise to shape and grow the account across Cloud, Infrastructure, Digital Workplace, and Cyber Security service lines.

The Senior Client Partner works together with their manager to build an account plan and is

Qualifications

• Bachelor's degree or foreign equivalent required; 14+ years experience preferred.
• Strong sales/relationship management experience in Health Care Provider space.

Responsibilities

• Client relationships management within Health Care Provider accounts; manage opportunities up to $50M+.
• Apply Health Care Provider domain knowledge to shape Cloud, Infra, Digital Workplace, and Cyber Security engagements.
• Collaborate with delivery stakeholders to fulfill client commitments with regulatory sensitivity.
• Create and govern the account plan including relationships and price decisions.
• Lead NA Business Development in Health Care Provider space with GTM strategies.
• Contribute across consulting to sales lifecycle with industry use cases and compliance.
• Guide proposal development and internal capability building across sales teams.
• Identify value-adding solutions aligned to evolving Health Care Provider market needs.

Skills

Client relationship management

Business development

Domain knowledge: Health Care Provider

Sales leadership

Education

Bachelor's degree or foreign equivalent

Job description

Senior Practice Engagement Manager - Cloud & Infrastructure Services

Infosys is seeking a Senior Client Partner for its Cloud and Infrastructure Services practice, with a focused mandate on the Health Care Provider industry vertical. The Senior Client Partner is responsible for all client interfaces within the assigned account scope, bringing deep Health Care Provider domain expertise to shape and grow the account across Cloud, Infrastructure, Digital Workplace, and Cyber Security service lines. The Senior Client Partner works together with their manager (Group Practice Engagement Manager) to build an account plan and is responsible for client management based on the account plan.
About Infosys Cloud and Infrastructure Practice:
The Infosys cloud practice is focused on helping enterprises realize strategic business outcomes from their digital transformation program. Our offerings are carefully constructed based on a keen understanding of today's enterprise needs — including the unique regulatory, operational, and patient-experience demands of Health Care Provider organizations (hospital systems, payer-provider networks, ambulatory and specialty care networks, and academic medical centers). We are well-equipped to provide comprehensive assistance through the cloud journey — from process design, digital roadmap, platform architecture, technology and product selection, implementation, adoption and long-term support — as well as Infrastructure modernization, Digital Workplace transformation, and Cyber Security programs tailored to Health Care Provider environments (HIPAA/HITECH, clinical systems uptime, EHR integration, medical device security, and patient data protection). Regardless of the stage your organization is on in its cloud journey, our service portfolio is designed to assist you.

Role Description

• Client relationship management and business development: manage client relationships within the Health Care Provider account portfolio, build a portfolio up to $50M+, own the opportunity management cycle: Prospect-Evaluate-Propose-Close
• Bring and apply domain knowledge of Health Care Provider industry dynamics — value-based care, clinical workflows, EHR/EMR ecosystems (Epic, Cerner/Oracle Health, etc.), interoperability mandates, payer-provider integration, and patient experience — to shape Cloud, Infrastructure, Digital Workplace, and Cyber Security engagements
• Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfilment of all commitments to the client, with sensitivity to clinical operations and regulatory constraints unique to Health Care Providers
• Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.
• Responsible for NA Business Development in the Health Care Provider space, building GTM strategies/solutions/offerings to drive Cloud, Infrastructure, Digital Workplace, and Cyber Security ecosystem revenue
• Contribute to different phases from consulting to the sales lifecycle, incorporating Health Care Provider industry-specific use cases and compliance requirements (HIPAA, HITRUST, CMS interoperability rules)
• Guide various teams regarding proposal development, building the right pricing construct, advice on internal capability building and collaboration across the Account sales team
• Advise on opportunities to shape value-adding winning solutions based on the changing Health Care Provider market landscape and evolving customer needs (clinical digital transformation, care-at-home, workforce mobility, ransomware/cyber resilience for clinical environments)
• Work with internal teams towards building differentiated Health Care Provider industry cloud, infrastructure, digital workplace, and cyber security solutions
• Participate in strategy building for the practice, with a focus on the Health Care Provider vertical
• Liaise with analysts and related agencies in positioning of Infosys services within the Health Care Provider industry

Infosys is seeking a Senior Client Partner for its Cloud and Infrastructure Services practice, with a focused mandate on the Health Care Provider industry vertical. The Senior Client Partner is responsible for all client interfaces within the assigned account scope, bringing deep Health Care Provider domain expertise to shape and grow the account across Cloud, Infrastructure, Digital Workplace, and Cyber Security service lines. The Senior Client Partner works together with their manager (Group Practice Engagement Manager) to build an account plan and is responsible for client management based on the account plan.
About Infosys Cloud and Infrastructure Practice:
The Infosys cloud practice is focused on helping enterprises realize strategic business outcomes from their digital transformation program. Our offerings are carefully constructed based on a keen understanding of today's enterprise needs — including the unique regulatory, operational, and patient-experience demands of Health Care Provider organizations (hospital systems, payer-provider networks, ambulatory and specialty care networks, and academic medical centers). We are well-equipped to provide comprehensive assistance through the cloud journey — from process design, digital roadmap, platform architecture, technology and product selection, implementation, adoption and long-term support — as well as Infrastructure modernization, Digital Workplace transformation, and Cyber Security programs tailored to Health Care Provider environments (HIPAA/HITECH, clinical systems uptime, EHR integration, medical device security, and patient data protection). Regardless of the stage your organization is on in its cloud journey, our service portfolio is designed to assist you.

Role Description

• Client relationship management and business development: manage client relationships within the Health Care Provider account portfolio, build a portfolio up to $50M+, own the opportunity management cycle: Prospect-Evaluate-Propose-Close
• Bring and apply domain knowledge of Health Care Provider industry dynamics — value-based care, clinical workflows, EHR/EMR ecosystems (Epic, Cerner/Oracle Health, etc.), interoperability mandates, payer-provider integration, and patient experience — to shape Cloud, Infrastructure, Digital Workplace, and Cyber Security engagements
• Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfilment of all commitments to the client, with sensitivity to clinical operations and regulatory constraints unique to Health Care Providers
• Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.
• Responsible for NA Business Development in the Health Care Provider space, building GTM strategies/solutions/offerings to drive Cloud, Infrastructure, Digital Workplace, and Cyber Security ecosystem revenue
• Contribute to different phases from consulting to the sales lifecycle, incorporating Health Care Provider industry-specific use cases and compliance requirements (HIPAA, HITRUST, CMS interoperability rules)
• Guide various teams regarding proposal development, building the right pricing construct, advice on internal capability building and collaboration across the Account sales team
• Advise on opportunities to shape value-adding winning solutions based on the changing Health Care Provider market landscape and evolving customer needs (clinical digital transformation, care-at-home, workforce mobility, ransomware/cyber resilience for clinical environments)
• Work with internal teams towards building differentiated Health Care Provider industry cloud, infrastructure, digital workplace, and cyber security solutions
• Participate in strategy building for the practice, with a focus on the Health Care Provider vertical
• Liaise with analysts and related agencies in positioning of Infosys services within the Health Care Provider industry

Required Qualifications

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 14+ years of experience, with strong sales/relationship management/account management experience
• Demonstrated client, domain, and industry experience in the Health Care Provider space (hospital systems, health systems, provider networks) across one or more of: Cloud, Infrastructure, Digital Workplace, or Cyber Security
• Track record of interacting and building relationships with C-level client contacts (CIO, CTO, CISO, CMIO) within Health Care Provider organizations
• Experience in driving large deals within the Health Care Provider vertical, with a proven track record of closing deals
• Experience in complex Cloud, Infrastructure, Digital Workplace, or Cyber Security solution design for Health Care Provider customers
• Experience in a large Cloud/Infrastructure/Digital Workplace/Cyber Security solution discovery and assessment engagement within a Health Care Provider environment
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time

Preferred Qualifications

• Deep knowledge of Health Care Provider industry-specific go-to-market solutions across Cloud, Infrastructure, Digital Workplace, and Cyber Security
• Good understanding of Health Care Provider industry-specific business issues and drivers (value-based care, clinical/IT convergence, interoperability, regulatory compliance, cyber resilience for clinical operations)
• Familiarity with Health Care Provider regulatory and compliance frameworks (HIPAA, HITECH, HITRUST, CMS interoperability and price transparency rules)
• Global Delivery Model experience
• Experience managing large multi-location consulting engagement teams serving Health Care Provider clients

Estimated annual salary for this role will be $128000 to $250000

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.